Tampere University of Technology

TUTCRIS Research Portal

Leena Aarikka-Stenroos

  1. Published

    Emotions in customer experience: Systematic review on theoretical approaches and conceptualizations

    Kuuru, T-K., Aarikka-Stenroos, L., Litovuo, L. & Helander, N., 23 Aug 2017, The proceedings of 24th Nordic Academy of Management conference (NFF): 23-25 August 2017, Bodo, Norway. Nordic Academy of Management, 23 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  2. Published

    Emotions in customer experience

    Kuuru, T-K., Litovuo, L., Aarikka-Stenroos, L. & Helander, N., 2020, Society as an interaction space : A systemic approach. Lehtimäki, H., Uusikylä, P. & Smedlund, A. (eds.). Springer Nature, Vol. 22. (Translational Systems Sciences).

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

  3. Published

    Examining service experiences: comparing methods to capture children's experiences

    Litovuo, L., Aarikka-Stenroos, L., Kaipio, J. & Karisalmi, N., 9 Jun 2017, The 5th Naples Forum on Service 2017 proceedings: Sorrento, Naples, Italy 6-9 June 2017. Gummesson, E., Mele, C. & Polese, F. (eds.). SIMAS di Salerno for Naples Forum on Service, 20 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  4. Published

    Ecosystem approach on medical game development: The relevant actors, value propositions and innovation barriers

    Litovuo, L., Makkonen, H., Aarikka-Stenroos, L., Luhtala, L. & Mäkinen, S., 20 Sep 2017, Association for Computing Machinery, ACM: AcademicMindtrek'17, Sept. 20th-21st, 2017 Tampere Hall, Tampere, Finland. Tampere, Finland: ACM Press, 10 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  5. Published

    Ecosystem creating experiences: a case from pediatric health care

    Litovuo, L. & Aarikka-Stenroos, L., 2017, 25th ICRM - International Colloquium on Relationship Marketing: September 12-15, 2017, Munich, Germany. 20 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

  6. Published

    What constitutes patient experience and journey in pediatric health services? Contrasting doctors and caregivers perceptions

    Litovuo, L., Jaakkola, E., Aarikka-Stenroos, L., Kaipio, J., Karisalmi, N. & Nieminen, M., Jun 2018, In the Proceedings of SERVSIG 2018 Opportunities for Services in a Challenging World, Paris, June 14-16, 2018. Paris, France: SERVSIG COMMUNITY, 12 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

  7. Published

    Mapping Patient Experience and Journey from Service Providers and Caregivers perspective

    Litovuo, L., Aarikka-Stenroos, L. & Jaakkola, E., 3 Dec 2018.

    Research output: Other conference contributionPaper, poster or abstractScientific

  8. Published

    Comparing Three Methods to Capture Multidimensional Service Experience in Children’s Health Care: Video Diaries, Narratives, and Semistructured Interviews

    Litovuo, L., Karisalmi, N., Aarikka-Stenroos, L. & Kaipio, J., 7 Mar 2019, In : International Journal of Qualitative Methods. 18

    Research output: Contribution to journalArticleScientificpeer-review

  9. Published

    Mock-ups as a tool for assessing customer value early in the development process

    Lyly-Yrjänäinen, J., Aarikka-Stenroos, L. & Laine, T., 2019, In : Measuring Business Excellence. 23, 1, p. 15-23 9 p.

    Research output: Contribution to journalArticleScientificpeer-review

  10. Published

    Examining Innovation Barriers along Innovation Process in Multi-Industry Hygiene-Technology Network.

    Mäkitalo-Keinonen, T. & Aarikka-Stenroos, L., 14 Jun 2015, The Proceedings of the XXVI ISPIM Conference 2015 Budapest, Hungary . Denmark: International Society for Professional Innovation Management ISPIM, 15 p.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

ID: 78340