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A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Standard

A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context. / Väätäjä, Heli; Hilden, Elina; Roto, Virpi; Uusitalo, Kero.

Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016). Association for Information Systems, 2016. ICIS-1065-2016.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Väätäjä, H, Hilden, E, Roto, V & Uusitalo, K 2016, A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context. in Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016)., ICIS-1065-2016, Association for Information Systems, International Conference on Information Systems, 1/01/00.

APA

Väätäjä, H., Hilden, E., Roto, V., & Uusitalo, K. (2016). A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context. In Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016) [ICIS-1065-2016] Association for Information Systems.

Vancouver

Väätäjä H, Hilden E, Roto V, Uusitalo K. A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context. In Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016). Association for Information Systems. 2016. ICIS-1065-2016

Author

Väätäjä, Heli ; Hilden, Elina ; Roto, Virpi ; Uusitalo, Kero. / A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context. Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016). Association for Information Systems, 2016.

Bibtex - Download

@inproceedings{fb0228daf36d42138069f4d6de7592b8,
title = "A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context",
abstract = "To support the shift from technology-driven to experience-driven design in a company developing work tools (materials handling equipment), we developed and applied a participatory approach to increase awareness and buy-in of experience design and related methods at the company. We 1) present user experience (UX) design guidelines developed for both designers and managers based on the participatory process, 2) report evaluation of the guidelines with designers, developers, and selected internal and external stakeholders, and 3) present a participatory approach to create personas and experience journey maps covering the product life-cycle. SWOT analysis of the guidelines revealed that guidelines need to be understandable without expert UX knowledge, managerial support is needed that was aimed to be supported by the guidelines developed for managers, and representative user participation is needed. Participants experienced positively the applied participatory approach, and the mindset change is proceeding in the case company.",
keywords = "experience design, user experience, Participatory design, learning organization, organizational change",
author = "Heli V{\"a}{\"a}t{\"a}j{\"a} and Elina Hilden and Virpi Roto and Kero Uusitalo",
year = "2016",
language = "English",
booktitle = "Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016)",
publisher = "Association for Information Systems",
address = "United States",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - A Case Study on Participatory Approach to Support Shift to Experience Design of Work Tools in B2B Context

AU - Väätäjä, Heli

AU - Hilden, Elina

AU - Roto, Virpi

AU - Uusitalo, Kero

PY - 2016

Y1 - 2016

N2 - To support the shift from technology-driven to experience-driven design in a company developing work tools (materials handling equipment), we developed and applied a participatory approach to increase awareness and buy-in of experience design and related methods at the company. We 1) present user experience (UX) design guidelines developed for both designers and managers based on the participatory process, 2) report evaluation of the guidelines with designers, developers, and selected internal and external stakeholders, and 3) present a participatory approach to create personas and experience journey maps covering the product life-cycle. SWOT analysis of the guidelines revealed that guidelines need to be understandable without expert UX knowledge, managerial support is needed that was aimed to be supported by the guidelines developed for managers, and representative user participation is needed. Participants experienced positively the applied participatory approach, and the mindset change is proceeding in the case company.

AB - To support the shift from technology-driven to experience-driven design in a company developing work tools (materials handling equipment), we developed and applied a participatory approach to increase awareness and buy-in of experience design and related methods at the company. We 1) present user experience (UX) design guidelines developed for both designers and managers based on the participatory process, 2) report evaluation of the guidelines with designers, developers, and selected internal and external stakeholders, and 3) present a participatory approach to create personas and experience journey maps covering the product life-cycle. SWOT analysis of the guidelines revealed that guidelines need to be understandable without expert UX knowledge, managerial support is needed that was aimed to be supported by the guidelines developed for managers, and representative user participation is needed. Participants experienced positively the applied participatory approach, and the mindset change is proceeding in the case company.

KW - experience design

KW - user experience

KW - Participatory design

KW - learning organization

KW - organizational change

M3 - Conference contribution

BT - Proceedings of the Thirty Seventh International Conference for Information Systems (ICIS 2016)

PB - Association for Information Systems

ER -