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A co-design study of digital service ideas in the bus context

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Details

Original languageEnglish
Title of host publicationHuman-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
PublisherSpringer Verlag
Pages295-312
Number of pages18
ISBN (Print)9783319677439
DOIs
Publication statusPublished - 2017
Publication typeA4 Article in a conference publication
EventIFIP TC13 CONFERENCE ON HUMAN-COMPUTER INTERACTION -
Duration: 1 Jan 1900 → …

Publication series

NameLecture Notes in Computer Science
Volume10513
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceIFIP TC13 CONFERENCE ON HUMAN-COMPUTER INTERACTION
Period1/01/00 → …

Abstract

To enhance the desirability of public transportation, it is important to design for positive travel experience. The context of bus transportation has broad potential for utilization of novel, supplementary digital services beyond travel information. The aim of our research was to study bus passengers’ needs and expectations for future digital services and to develop initial service concept ideas through co-design. To this end, three Idea generating workshops with 24 participants were arranged. Our findings reveal six service themes that can be used as a basis of designing future digital traveling services: (1) Information at a glance while traveling, (2) Entertainment and entertaining activities, (3) Services that support social interaction, (4) Multiple channels to provide travel information, (5) Extra services for better travel experience, and (6) Services that people already expect to have. The themes are discussed and further elaborated in this paper.

Keywords

  • Bus, Co-design, Digital services, Public transportation, User needs

Publication forum classification

Field of science, Statistics Finland

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