A proposal for introducing digitalization in a city administration
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Details
| Original language | English |
|---|---|
| Title of host publication | Information Technology and Systems |
| Subtitle of host publication | ICITS: International Conference on Information Technology & Systems |
| Editors | Á. Rocha , C. Ferrás , M. Paredes |
| Publisher | Springer, Cham |
| Pages | 83-92 |
| Number of pages | 10 |
| ISBN (Print) | 978-3-030-11889-1 |
| DOIs | |
| Publication status | Published - 5 Feb 2019 |
| Publication type | A4 Article in a conference publication |
| Event | ICITS: International Conference on Information Technology & Systems - Quito, Ecuador, Quito, Ecuador Duration: 6 Feb 2019 → 8 Feb 2019 http://icits.me/index.php?lang=en |
Publication series
| Name | Advances in intelligent systems and computing |
|---|---|
| Volume | 918 |
| ISSN (Print) | 2194-5357 |
| ISSN (Electronic) | 2194-5365 |
Conference
| Conference | ICITS: International Conference on Information Technology & Systems |
|---|---|
| Abbreviated title | ICITS |
| Country | Ecuador |
| City | Quito |
| Period | 6/02/19 → 8/02/19 |
| Internet address |
Abstract
Abstract. A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The pro-gram needed an organization and we present pro and con notions of this initia-tive to act as preliminary report on a way to introduce service innovation to a city administration.
Keywords
- Public Sector, Trials, Digitalization, Service Innovation