Tampere University of Technology

TUTCRIS Research Portal

A proposal for introducing digitalization in a city administration

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationInformation Technology and Systems
Subtitle of host publicationICITS: International Conference on Information Technology & Systems
EditorsÁ. Rocha , C. Ferrás , M. Paredes
PublisherSpringer, Cham
Number of pages10
ISBN (Print)978-3-030-11889-1
Publication statusPublished - 5 Feb 2019
Publication typeA4 Article in a conference publication
EventICITS: International Conference on Information Technology & Systems - Quito, Ecuador, Quito, Ecuador
Duration: 6 Feb 20198 Feb 2019

Publication series

NameAdvances in intelligent systems and computing
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365


ConferenceICITS: International Conference on Information Technology & Systems
Abbreviated titleICITS
Internet address


Abstract. A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The pro-gram needed an organization and we present pro and con notions of this initia-tive to act as preliminary report on a way to introduce service innovation to a city administration.


  • Public Sector, Trials, Digitalization, Service Innovation

Publication forum classification