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A proposal for introducing digitalization in a city administration

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A proposal for introducing digitalization in a city administration. / Hellsten, Pasi; Okkonen, Jussi.

Information Technology and Systems: ICITS: International Conference on Information Technology & Systems. ed. / Á. Rocha ; C. Ferrás ; M. Paredes. Springer, Cham, 2019. p. 83-92 (Advances in intelligent systems and computing; Vol. 918).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Hellsten, P & Okkonen, J 2019, A proposal for introducing digitalization in a city administration. in Á Rocha , C Ferrás & M Paredes (eds), Information Technology and Systems: ICITS: International Conference on Information Technology & Systems. Advances in intelligent systems and computing, vol. 918, Springer, Cham, pp. 83-92, ICITS: International Conference on Information Technology & Systems, Quito, Ecuador, 6/02/19. https://doi.org/10.1007/978-3-030-11890-7_9

APA

Hellsten, P., & Okkonen, J. (2019). A proposal for introducing digitalization in a city administration. In Á. Rocha , C. Ferrás , & M. Paredes (Eds.), Information Technology and Systems: ICITS: International Conference on Information Technology & Systems (pp. 83-92). (Advances in intelligent systems and computing; Vol. 918). Springer, Cham. https://doi.org/10.1007/978-3-030-11890-7_9

Vancouver

Hellsten P, Okkonen J. A proposal for introducing digitalization in a city administration. In Rocha Á, Ferrás C, Paredes M, editors, Information Technology and Systems: ICITS: International Conference on Information Technology & Systems. Springer, Cham. 2019. p. 83-92. (Advances in intelligent systems and computing). https://doi.org/10.1007/978-3-030-11890-7_9

Author

Hellsten, Pasi ; Okkonen, Jussi. / A proposal for introducing digitalization in a city administration. Information Technology and Systems: ICITS: International Conference on Information Technology & Systems. editor / Á. Rocha ; C. Ferrás ; M. Paredes. Springer, Cham, 2019. pp. 83-92 (Advances in intelligent systems and computing).

Bibtex - Download

@inproceedings{e65aaf37d8874e5fb659c81db2481b44,
title = "A proposal for introducing digitalization in a city administration",
abstract = "Abstract. A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The pro-gram needed an organization and we present pro and con notions of this initia-tive to act as preliminary report on a way to introduce service innovation to a city administration.",
keywords = "Public Sector, Trials, Digitalization, Service Innovation",
author = "Pasi Hellsten and Jussi Okkonen",
note = "DUPL=46696199 jufoid=75019",
year = "2019",
month = "2",
day = "5",
doi = "10.1007/978-3-030-11890-7_9",
language = "English",
isbn = "978-3-030-11889-1",
series = "Advances in intelligent systems and computing",
publisher = "Springer, Cham",
pages = "83--92",
editor = "{Rocha }, {\'A}. and {Ferr{\'a}s }, C. and Paredes, { M.}",
booktitle = "Information Technology and Systems",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - A proposal for introducing digitalization in a city administration

AU - Hellsten, Pasi

AU - Okkonen, Jussi

N1 - DUPL=46696199 jufoid=75019

PY - 2019/2/5

Y1 - 2019/2/5

N2 - Abstract. A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The pro-gram needed an organization and we present pro and con notions of this initia-tive to act as preliminary report on a way to introduce service innovation to a city administration.

AB - Abstract. A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The pro-gram needed an organization and we present pro and con notions of this initia-tive to act as preliminary report on a way to introduce service innovation to a city administration.

KW - Public Sector

KW - Trials

KW - Digitalization

KW - Service Innovation

U2 - 10.1007/978-3-030-11890-7_9

DO - 10.1007/978-3-030-11890-7_9

M3 - Conference contribution

SN - 978-3-030-11889-1

T3 - Advances in intelligent systems and computing

SP - 83

EP - 92

BT - Information Technology and Systems

A2 - Rocha , Á.

A2 - Ferrás , C.

A2 - Paredes, M.

PB - Springer, Cham

ER -