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An Activity Theory Perspective on Creating a New Digital Government Service in Finland

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Details

Original languageEnglish
Title of host publicationProceedings of the 52nd Hawaii International Conference on System Sciences (HICSS 2019)
PublisherUniversity of Hawaii Press
Number of pages9
ISBN (Print)978-0-9981331-2-6
DOIs
Publication statusPublished - 8 Jan 2019
Publication typeA4 Article in a conference publication
EventHawaii International Conference on System Sciences -
Duration: 8 Jan 201911 Jan 2019

Publication series

NameAnnual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Conference

ConferenceHawaii International Conference on System Sciences
Period8/01/1911/01/19

Abstract

Digitalization of government services is a central goal in many countries. At policy-making level, digital government services are often expected to simultaneously reduce cost and provide citizens with better and more versatile services. Development of new digital government services, however, often involves companies, which typically have differences in their approach to the development and implementation of new digital services compared to the public sector. This study applies activity theory as a lens to identify the similarities and differences between the private and public sector in the development and implementation of a new government digital service. The aim is to identify the contradictions that can lead to expansive learning in the activity system encompassing a national level digital government service for the social welfare and healthcare of citizens in Finland.

Publication forum classification

Field of science, Statistics Finland