Analytical framework for assessing performance measurement practices in service operations
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Details
| Translated title of the contribution | Analytical framework for assessing performance measurement practices in service operations |
|---|---|
| Original language | English |
| Title of host publication | Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland |
| Place of Publication | Matera, Italy |
| Publisher | Institute of Knowledge Asset Management |
| Pages | 815-829 |
| ISBN (Print) | 978-88-96687-05-5 |
| Publication status | Published - 2011 |
| Publication type | A4 Article in a conference publication |