Analytical framework for assessing performance measurement practices in service operations
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Details
Original language | English |
---|---|
Title of host publication | Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland |
Place of Publication | Matera, Italy |
Publisher | Institute of Knowledge Asset Management |
Pages | 815-829 |
ISBN (Print) | 978-88-96687-05-5 |
Publication status | Published - 2011 |
Publication type | A4 Article in a conference publication |