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Analytical framework for assessing performance measurement practices in service operations

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationProceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland
Place of PublicationMatera, Italy
PublisherInstitute of Knowledge Asset Management
ISBN (Print)978-88-96687-05-5
Publication statusPublished - 2011
Publication typeA4 Article in a conference publication

Publication forum classification