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Analytical framework for assessing performance measurement practices in service operations

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Details

Translated title of the contributionAnalytical framework for assessing performance measurement practices in service operations
Original languageEnglish
Title of host publicationProceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland
Place of PublicationMatera, Italy
PublisherInstitute of Knowledge Asset Management
Pages815-829
ISBN (Print)978-88-96687-05-5
Publication statusPublished - 2011
Publication typeA4 Article in a conference publication

Publication forum classification