Analytical framework for assessing performance measurement practices in service operations
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Standard
Analytical framework for assessing performance measurement practices in service operations. / Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti; Palvalin, Miikka; Sillanpää, Virpi; Pekkola, Sanna; Ukko, Juhani.
Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Matera, Italy : Institute of Knowledge Asset Management, 2011. p. 815-829.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Harvard
Jääskeläinen, A, Laihonen, H, Lönnqvist, A
, Palvalin, M, Sillanpää, V, Pekkola, S & Ukko, J 2011,
Analytical framework for assessing performance measurement practices in service operations. in
Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Institute of Knowledge Asset Management, Matera, Italy, pp. 815-829.
APA
Jääskeläinen, A., Laihonen, H., Lönnqvist, A.
, Palvalin, M., Sillanpää, V., Pekkola, S., & Ukko, J. (2011).
Analytical framework for assessing performance measurement practices in service operations. In
Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland (pp. 815-829). Matera, Italy: Institute of Knowledge Asset Management.
Vancouver
Author
Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti
; Palvalin, Miikka ; Sillanpää, Virpi ; Pekkola, Sanna ; Ukko, Juhani. /
Analytical framework for assessing performance measurement practices in service operations. Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Matera, Italy : Institute of Knowledge Asset Management, 2011. pp. 815-829
@inproceedings{5fa02cb8f44c4ec898ca819f0690fefa,
title = "Analytical framework for assessing performance measurement practices in service operations",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen and Antti L{\"o}nnqvist and Miikka Palvalin and Virpi Sillanp{\"a}{\"a} and Sanna Pekkola and Juhani Ukko",
note = "poistettu tupla r=1673<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5",
year = "2011",
language = "English",
isbn = "978-88-96687-05-5",
pages = "815--829",
booktitle = "Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland",
publisher = "Institute of Knowledge Asset Management",
}
RIS (suitable for import to EndNote) - Download
TY - GEN
T1 - Analytical framework for assessing performance measurement practices in service operations
AU - Jääskeläinen, Aki
AU - Laihonen, Harri
AU - Lönnqvist, Antti
AU - Palvalin, Miikka
AU - Sillanpää, Virpi
AU - Pekkola, Sanna
AU - Ukko, Juhani
N1 - poistettu tupla r=1673<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5
PY - 2011
Y1 - 2011
M3 - Conference contribution
SN - 978-88-96687-05-5
SP - 815
EP - 829
BT - Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland
PB - Institute of Knowledge Asset Management
CY - Matera, Italy
ER -
