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Analytical framework for assessing performance measurement practices in service operations

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Analytical framework for assessing performance measurement practices in service operations. / Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti; Palvalin, Miikka; Sillanpää, Virpi; Pekkola, Sanna; Ukko, Juhani.

Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Matera, Italy : Institute of Knowledge Asset Management, 2011. p. 815-829.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Jääskeläinen, A, Laihonen, H, Lönnqvist, A, Palvalin, M, Sillanpää, V, Pekkola, S & Ukko, J 2011, Analytical framework for assessing performance measurement practices in service operations. in Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Institute of Knowledge Asset Management, Matera, Italy, pp. 815-829.

APA

Jääskeläinen, A., Laihonen, H., Lönnqvist, A., Palvalin, M., Sillanpää, V., Pekkola, S., & Ukko, J. (2011). Analytical framework for assessing performance measurement practices in service operations. In Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland (pp. 815-829). Matera, Italy: Institute of Knowledge Asset Management.

Vancouver

Jääskeläinen A, Laihonen H, Lönnqvist A, Palvalin M, Sillanpää V, Pekkola S et al. Analytical framework for assessing performance measurement practices in service operations. In Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Matera, Italy: Institute of Knowledge Asset Management. 2011. p. 815-829

Author

Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti ; Palvalin, Miikka ; Sillanpää, Virpi ; Pekkola, Sanna ; Ukko, Juhani. / Analytical framework for assessing performance measurement practices in service operations. Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland. Matera, Italy : Institute of Knowledge Asset Management, 2011. pp. 815-829

Bibtex - Download

@inproceedings{5fa02cb8f44c4ec898ca819f0690fefa,
title = "Analytical framework for assessing performance measurement practices in service operations",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen and Antti L{\"o}nnqvist and Miikka Palvalin and Virpi Sillanp{\"a}{\"a} and Sanna Pekkola and Juhani Ukko",
note = "poistettu tupla r=1673<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5",
year = "2011",
language = "English",
isbn = "978-88-96687-05-5",
pages = "815--829",
booktitle = "Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland",
publisher = "Institute of Knowledge Asset Management",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Analytical framework for assessing performance measurement practices in service operations

AU - Jääskeläinen, Aki

AU - Laihonen, Harri

AU - Lönnqvist, Antti

AU - Palvalin, Miikka

AU - Sillanpää, Virpi

AU - Pekkola, Sanna

AU - Ukko, Juhani

N1 - poistettu tupla r=1673<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5

PY - 2011

Y1 - 2011

M3 - Conference contribution

SN - 978-88-96687-05-5

SP - 815

EP - 829

BT - Proceedings of 6th International Forum on Knowledge Asset Dynamics IFKAD, 15-17 June 2011, Tampere, Finland

PB - Institute of Knowledge Asset Management

CY - Matera, Italy

ER -