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Applying performance measurement in service operations: analysis of contextual differences

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Translated title of the contributionApplying performance measurement in service operations: analysis of contextual differences
Original languageEnglish
Pages (from-to)243-261
Number of pages19
JournalInternational Journal of Business Performance Management
Volume15
Issue number3
DOIs
Publication statusPublished - 2014
Publication typeA1 Journal article-refereed

Publication forum classification