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Applying performance measurement in service operations: analysis of contextual differences

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Applying performance measurement in service operations: analysis of contextual differences. / Jääskeläinen, Aki; Laihonen, Harri.

In: International Journal of Business Performance Management, Vol. 15, No. 3, 2014, p. 243-261.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

Jääskeläinen, A & Laihonen, H 2014, 'Applying performance measurement in service operations: analysis of contextual differences', International Journal of Business Performance Management, vol. 15, no. 3, pp. 243-261. https://doi.org/10.1504/IJBPM.2014.063024

APA

Jääskeläinen, A., & Laihonen, H. (2014). Applying performance measurement in service operations: analysis of contextual differences. International Journal of Business Performance Management, 15(3), 243-261. https://doi.org/10.1504/IJBPM.2014.063024

Vancouver

Author

Jääskeläinen, Aki ; Laihonen, Harri. / Applying performance measurement in service operations: analysis of contextual differences. In: International Journal of Business Performance Management. 2014 ; Vol. 15, No. 3. pp. 243-261.

Bibtex - Download

@article{ed6a84f6a5494d4da11aaa0b99666211,
title = "Applying performance measurement in service operations: analysis of contextual differences",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen",
note = "Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Portfolio EDEND: 2014-08-21<br/>Publisher name: Inderscience Publishers",
year = "2014",
doi = "10.1504/IJBPM.2014.063024",
language = "English",
volume = "15",
pages = "243--261",
journal = "International Journal of Business Performance Management",
issn = "1368-4892",
publisher = "Inderscience",
number = "3",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Applying performance measurement in service operations: analysis of contextual differences

AU - Jääskeläinen, Aki

AU - Laihonen, Harri

N1 - Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Portfolio EDEND: 2014-08-21<br/>Publisher name: Inderscience Publishers

PY - 2014

Y1 - 2014

U2 - 10.1504/IJBPM.2014.063024

DO - 10.1504/IJBPM.2014.063024

M3 - Article

VL - 15

SP - 243

EP - 261

JO - International Journal of Business Performance Management

JF - International Journal of Business Performance Management

SN - 1368-4892

IS - 3

ER -