Tampere University of Technology

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Benefits for supplier and customer with the help of logged usage data

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

Details

Original languageEnglish
Title of host publicationUser Experience and Usability in Complex Systems - UXUS
Subtitle of host publicationFIMECC Publications Series No. 8, 2010-2015
Pages110-112
ISBN (Electronic)978-952-238-147-7
Publication statusPublished - 2015
Publication typeD2 Article in professional manuals or guides or professional information systems or text book material

Publication series

NameFIMECC Publication series
PublisherFIMECC Oy
Volume8
ISSN (Print)2342-2688
ISSN (Electronic)2342-2696

Abstract

Visual analytics of logged usage data based on end-user interactions can increase understanding of user experience and system use. This in turn can support continuous development, tehcnology renewal and service development that enhances the end-user's experience, as well as create competitive advantage.

Keywords

  • user experience, Usability, complex systems, human-computer interaction, human-centered design, logging

Publication forum classification

Field of science, Statistics Finland