Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. / Jussila, Jari ; Helander, Nina; Lehtonen, Timo; Kallio, Julius; Sillanpää, Virpi .
AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016. ACM, 2016. p. 20-25.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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TY - GEN
T1 - Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste
AU - Jussila, Jari
AU - Helander, Nina
AU - Lehtonen, Timo
AU - Kallio, Julius
AU - Sillanpää, Virpi
PY - 2016/10/17
Y1 - 2016/10/17
N2 - Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.
AB - Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.
KW - E-Government
KW - Efficiency
KW - value assessment
UR - http://www.mindtrek.org/2016/academic/
U2 - 10.1145/2994310.2994357
DO - 10.1145/2994310.2994357
M3 - Conference contribution
SP - 20
EP - 25
BT - AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference
PB - ACM
ER -