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Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

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Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. / Jussila, Jari ; Helander, Nina; Lehtonen, Timo; Kallio, Julius; Sillanpää, Virpi .

AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016. ACM, 2016. p. 20-25.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Jussila, J, Helander, N, Lehtonen, T, Kallio, J & Sillanpää, V 2016, Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. in AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016. ACM, pp. 20-25, Mindtrek Conference, 1/01/00. https://doi.org/10.1145/2994310.2994357

APA

Jussila, J., Helander, N., Lehtonen, T., Kallio, J., & Sillanpää, V. (2016). Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. In AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016 (pp. 20-25). ACM. https://doi.org/10.1145/2994310.2994357

Vancouver

Jussila J, Helander N, Lehtonen T, Kallio J, Sillanpää V. Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. In AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016. ACM. 2016. p. 20-25 https://doi.org/10.1145/2994310.2994357

Author

Jussila, Jari ; Helander, Nina ; Lehtonen, Timo ; Kallio, Julius ; Sillanpää, Virpi . / Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste. AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference: Oct. 17th-19th, 2016. ACM, 2016. pp. 20-25

Bibtex - Download

@inproceedings{e083f025567d4f42b98bb9a103844631,
title = "Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste",
abstract = "Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.",
keywords = "E-Government, Efficiency, value assessment",
author = "Jari Jussila and Nina Helander and Timo Lehtonen and Julius Kallio and Virpi Sillanp{\"a}{\"a}",
year = "2016",
month = "10",
day = "17",
doi = "10.1145/2994310.2994357",
language = "English",
pages = "20--25",
booktitle = "AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference",
publisher = "ACM",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Can e-government solutions enhance the work in municipalities?: empirical evidence from case lupapiste

AU - Jussila, Jari

AU - Helander, Nina

AU - Lehtonen, Timo

AU - Kallio, Julius

AU - Sillanpää, Virpi

PY - 2016/10/17

Y1 - 2016/10/17

N2 - Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

AB - Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

KW - E-Government

KW - Efficiency

KW - value assessment

UR - http://www.mindtrek.org/2016/academic/

U2 - 10.1145/2994310.2994357

DO - 10.1145/2994310.2994357

M3 - Conference contribution

SP - 20

EP - 25

BT - AcademicMindtrek '16: Proceedings of the 20th International Academic Mindtrek Conference

PB - ACM

ER -