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CivicBots: Chatbots for Supporting Youth in Societal Participation

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CivicBots : Chatbots for Supporting Youth in Societal Participation. / Väänänen, Kaisa; Hiltunen, Aleksi; Varsaluoma, Jari; Pietilä, Iikka.

Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019. Springer, Cham, 2020. p. 143-157 (Lecture notes in computer science; Vol. 11970).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Väänänen, K, Hiltunen, A, Varsaluoma, J & Pietilä, I 2020, CivicBots: Chatbots for Supporting Youth in Societal Participation. in Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019. Lecture notes in computer science, vol. 11970, Springer, Cham, pp. 143-157, CONVERSATIONS, 1/01/00. https://doi.org/10.1007/978-3-030-39540-7_10

APA

Väänänen, K., Hiltunen, A., Varsaluoma, J., & Pietilä, I. (2020). CivicBots: Chatbots for Supporting Youth in Societal Participation. In Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019 (pp. 143-157). (Lecture notes in computer science; Vol. 11970). Springer, Cham. https://doi.org/10.1007/978-3-030-39540-7_10

Vancouver

Väänänen K, Hiltunen A, Varsaluoma J, Pietilä I. CivicBots: Chatbots for Supporting Youth in Societal Participation. In Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019. Springer, Cham. 2020. p. 143-157. (Lecture notes in computer science). https://doi.org/10.1007/978-3-030-39540-7_10

Author

Väänänen, Kaisa ; Hiltunen, Aleksi ; Varsaluoma, Jari ; Pietilä, Iikka. / CivicBots : Chatbots for Supporting Youth in Societal Participation. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019. Springer, Cham, 2020. pp. 143-157 (Lecture notes in computer science).

Bibtex - Download

@inproceedings{be9d2983131c409998aba37f1e88d9b5,
title = "CivicBots: Chatbots for Supporting Youth in Societal Participation",
abstract = "Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.",
author = "Kaisa V{\"a}{\"a}n{\"a}nen and Aleksi Hiltunen and Jari Varsaluoma and Iikka Pietil{\"a}",
note = "jufoid=62555",
year = "2020",
month = "1",
doi = "10.1007/978-3-030-39540-7_10",
language = "English",
isbn = "978-3-030-39539-1",
series = "Lecture notes in computer science",
publisher = "Springer, Cham",
pages = "143--157",
booktitle = "Chatbot Research and Design",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - CivicBots

T2 - Chatbots for Supporting Youth in Societal Participation

AU - Väänänen, Kaisa

AU - Hiltunen, Aleksi

AU - Varsaluoma, Jari

AU - Pietilä, Iikka

N1 - jufoid=62555

PY - 2020/1

Y1 - 2020/1

N2 - Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.

AB - Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.

U2 - 10.1007/978-3-030-39540-7_10

DO - 10.1007/978-3-030-39540-7_10

M3 - Conference contribution

SN - 978-3-030-39539-1

T3 - Lecture notes in computer science

SP - 143

EP - 157

BT - Chatbot Research and Design

PB - Springer, Cham

ER -