CivicBots: Chatbots for Supporting Youth in Societal Participation
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CivicBots : Chatbots for Supporting Youth in Societal Participation. / Väänänen, Kaisa; Hiltunen, Aleksi; Varsaluoma, Jari; Pietilä, Iikka.
Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019. Springer, Cham, 2020. p. 143-157 (Lecture notes in computer science; Vol. 11970).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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TY - GEN
T1 - CivicBots
T2 - Chatbots for Supporting Youth in Societal Participation
AU - Väänänen, Kaisa
AU - Hiltunen, Aleksi
AU - Varsaluoma, Jari
AU - Pietilä, Iikka
N1 - jufoid=62555
PY - 2020/1
Y1 - 2020/1
N2 - Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.
AB - Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.
U2 - 10.1007/978-3-030-39540-7_10
DO - 10.1007/978-3-030-39540-7_10
M3 - Conference contribution
SN - 978-3-030-39539-1
T3 - Lecture notes in computer science
SP - 143
EP - 157
BT - Chatbot Research and Design
PB - Springer, Cham
ER -