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Cluster analysis of Finnish car retail and service business operations strategy and innovation management capabilities

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional


Original languageEnglish
Title of host publication23rd Proceedings of Euroma 2016
Subtitle of host publicationthe 17th - 22nd of June 2016, Trondheim, Norway.
PublisherNTNU Norwegian University of Science and Technology
Publication statusPublished - 2016
Publication typeD3 Professional conference proceedings
EventAnnual European Operations Management Conference -
Duration: 30 Nov 2017 → …


ConferenceAnnual European Operations Management Conference
Period30/11/17 → …


This research explores the strategic management of operations and innovation capability in the Finnish car retail and service business. In order to develop customer satisfaction and competitive edge, companies need innovative capability to plan and manage operational strategy. Novel collaborative thinking with stakeholders is needed to predict and meet customer needs. Therefore, the ability to create process and service innovations is important. A survey was executed among CEOs and top managers of 147 companies. Data analysis results revealed significant clustering and differences in companies’ capabilities. The practical implication from this study is direct performance development proposals for managers


  • Strategic management, operations management, innovation management, cluster analysis, car retail and service business

Publication forum classification

Field of science, Statistics Finland