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Co-creating digital services for citizens: Activity theory analysis

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Details

Original languageEnglish
Title of host publicationIC3K 2019 - Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management
EditorsJorge Bernardino, Ana Salgado, Joaquim Filipe
PublisherSCITEPRESS
Pages285-290
Number of pages6
ISBN (Electronic)9789897583827
DOIs
Publication statusPublished - 2019
Publication typeA4 Article in a conference publication
EventInternational Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Vienna, Austria
Duration: 17 Sep 201919 Sep 2019

Publication series

NameIC3K 2019 - Proceedings of the 11th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management
Volume3

Conference

ConferenceInternational Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management
CountryAustria
CityVienna
Period17/09/1919/09/19

Abstract

Smart city development relies heavily on creation of digital services that are available for the citizens and for the city authorities. At best, these services are co-created by the authorities, citizens and the digital solution supplier companies. Digital service co-creation is, however, a complex process and includes several contradictions due to presence of several stakeholders. In this paper, we present a case study of smart city initiated digital service co-creation process through the analytical lenses of activity theory.

ASJC Scopus subject areas

Keywords

  • Activity Theory, Co-creation, Digital Service, Empirical Study

Publication forum classification

Field of science, Statistics Finland