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Coping with technostress: when emotional responses fail

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationProceedings of the 38th International Conference on Information Systems (ICIS 2017)
Subtitle of host publicationDecember 10-13, 2017, Seoul, South Korea
PublisherAssociation for Information Systems
Publication statusPublished - 2017
Publication typeA4 Article in a conference publication
EventInternational Conference on Information Systems -
Duration: 1 Jan 1900 → …

Publication series

NameInternational Conference on Information Systems
ISSN (Print)1026-1079


ConferenceInternational Conference on Information Systems
Period1/01/00 → …


In this study, we develop two new perspectives for technostress mitigation from the viewpoint of coping. First, we examine users’ emotional coping responses to stressful IT, focusing specifically on distress venting and distancing from IT. As these mechanisms may not always be effective for individuals’ well-being, we extend our approach to self-regulation in coping, which concerns general stress-resistance. Thus, we specifically study how IT control moderates the effect of emotional coping responses to stressful situations involving IT use. We test the proposed model in a cross-sectional study of IT users from multiple organizations (N=1,091). The study contributes to information systems literature by uncovering mechanisms individuals’ can use to mitigate the
negative effects of technostress and by delineating the less-understood perspective of interrelated coping mechanisms; how emotional coping responses are moderated by IT control towards more favorable outcomes. Implications of the research are discussed.

Publication forum classification

Field of science, Statistics Finland