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Customer involvement in continuous deployment: A systematic literature review

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Details

Original languageEnglish
Title of host publicationRequirements Engineering: Foundation for Software Quality
Subtitle of host publication22nd International Working Conference, REFSQ 2016, Gothenburg, Sweden, March 14-17, 2016, Proceedings
PublisherSpringer Verlag
Pages249-265
Number of pages17
ISBN (Print)9783319302812
DOIs
Publication statusPublished - 2016
Publication typeA4 Article in a conference publication
EventINTERNATIONAL WORKING CONFERENCE ON REQUIREMENTS ENGINEERING: FOUNDATION FOR SOFTWARE QUALITY -
Duration: 1 Jan 1900 → …

Publication series

NameLecture Notes in Computer Science
Volume9619
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

ConferenceINTERNATIONAL WORKING CONFERENCE ON REQUIREMENTS ENGINEERING: FOUNDATION FOR SOFTWARE QUALITY
Period1/01/00 → …

Abstract

[Context and motivation] In order to build successful software products and services, customer involvement and an understanding of customers’ requirements and behaviours during the development process are essential. [Question/Problem] Although continuous deployment is gaining attention in the software industry as an approach for continuously learning from customers, there is no common overview of the topic yet. [Principal ideas/results] To provide a common overview, we conduct a secondary study that explores the state of reported evidence on customer input during continuous deployment in software engineering, including the potential benefits, challenges, methods and tools of the field. [Contribution] We report on a systematic literature review covering 25 primary studies. Our analysis of these studies reveals that although customer involvement in continuous deployment is highly relevant in the software industry today, it has been relatively unexplored in academic research. The field is seen as beneficial, but there are a number of challenges related to it, such as misperceptions among customers. In addition to providing a comprehensive overview of the research field, we clarify the gaps in knowledge that need to be studied further.

Keywords

  • Continuous delivery, Continuous deployment, Customer feedback, Customer involvement, Software development, User feedback, User involvement

Publication forum classification

Field of science, Statistics Finland