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Defining user experience goals to guide the design of industrial systems

Research output: Contribution to journalArticleScientificpeer-review

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Defining user experience goals to guide the design of industrial systems. / Kaasinen, Eija; Roto, Virpi; Hakulinen, Jaakko; Heimonen, Tomi; Jokinen, Jussi P P; Karvonen, Hannu; Keskinen, Tuuli; Koskinen, Hanna; Lu, Yichen; Saariluoma, Pertti; Tokkonen, Helena; Turunen, Markku.

In: Behaviour and Information Technology, Vol. 34, No. 10, 03.10.2015, p. 976-991.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

Kaasinen, E, Roto, V, Hakulinen, J, Heimonen, T, Jokinen, JPP, Karvonen, H, Keskinen, T, Koskinen, H, Lu, Y, Saariluoma, P, Tokkonen, H & Turunen, M 2015, 'Defining user experience goals to guide the design of industrial systems', Behaviour and Information Technology, vol. 34, no. 10, pp. 976-991. https://doi.org/10.1080/0144929X.2015.1035335

APA

Kaasinen, E., Roto, V., Hakulinen, J., Heimonen, T., Jokinen, J. P. P., Karvonen, H., ... Turunen, M. (2015). Defining user experience goals to guide the design of industrial systems. Behaviour and Information Technology, 34(10), 976-991. https://doi.org/10.1080/0144929X.2015.1035335

Vancouver

Kaasinen E, Roto V, Hakulinen J, Heimonen T, Jokinen JPP, Karvonen H et al. Defining user experience goals to guide the design of industrial systems. Behaviour and Information Technology. 2015 Oct 3;34(10):976-991. https://doi.org/10.1080/0144929X.2015.1035335

Author

Kaasinen, Eija ; Roto, Virpi ; Hakulinen, Jaakko ; Heimonen, Tomi ; Jokinen, Jussi P P ; Karvonen, Hannu ; Keskinen, Tuuli ; Koskinen, Hanna ; Lu, Yichen ; Saariluoma, Pertti ; Tokkonen, Helena ; Turunen, Markku. / Defining user experience goals to guide the design of industrial systems. In: Behaviour and Information Technology. 2015 ; Vol. 34, No. 10. pp. 976-991.

Bibtex - Download

@article{f7f103263c514a71aa1b17b91be3cf76,
title = "Defining user experience goals to guide the design of industrial systems",
abstract = "The key prerequisite for experience-driven design is to define what experience to design for. User experience (UX) goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five different approaches to acquiring insight and inspiration for UX goal setting: Brand, Theory, Empathy, Technology, and Vision. Each approach brings in a different viewpoint, thus supporting the multidisciplinary character of UX. The Brand approach ensures that the UX goals are in line with the company's brand promise. The Theory approach utilises the available scientific knowledge of human behaviour. The Empathy approach focuses on knowing the actual users and stepping into their shoes. The Technology approach considers the new technologies that are being introduced and their positive or negative influence on UX. Finally, the Vision approach focuses on renewal, introducing new kinds of UXs. In the design of industrial systems, several stakeholders are involved and they should share common design goals. Using the different UX goal-setting approaches together brings in the viewpoints of different stakeholders, thus committing them to UX goal setting and emphasising UX as a strategic design decision.",
keywords = "experience-driven design, industrial systems, user experience, user experience goal",
author = "Eija Kaasinen and Virpi Roto and Jaakko Hakulinen and Tomi Heimonen and Jokinen, {Jussi P P} and Hannu Karvonen and Tuuli Keskinen and Hanna Koskinen and Yichen Lu and Pertti Saariluoma and Helena Tokkonen and Markku Turunen",
year = "2015",
month = "10",
day = "3",
doi = "10.1080/0144929X.2015.1035335",
language = "English",
volume = "34",
pages = "976--991",
journal = "Behaviour and Information Technology",
issn = "0144-929X",
publisher = "Taylor & Francis",
number = "10",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Defining user experience goals to guide the design of industrial systems

AU - Kaasinen, Eija

AU - Roto, Virpi

AU - Hakulinen, Jaakko

AU - Heimonen, Tomi

AU - Jokinen, Jussi P P

AU - Karvonen, Hannu

AU - Keskinen, Tuuli

AU - Koskinen, Hanna

AU - Lu, Yichen

AU - Saariluoma, Pertti

AU - Tokkonen, Helena

AU - Turunen, Markku

PY - 2015/10/3

Y1 - 2015/10/3

N2 - The key prerequisite for experience-driven design is to define what experience to design for. User experience (UX) goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five different approaches to acquiring insight and inspiration for UX goal setting: Brand, Theory, Empathy, Technology, and Vision. Each approach brings in a different viewpoint, thus supporting the multidisciplinary character of UX. The Brand approach ensures that the UX goals are in line with the company's brand promise. The Theory approach utilises the available scientific knowledge of human behaviour. The Empathy approach focuses on knowing the actual users and stepping into their shoes. The Technology approach considers the new technologies that are being introduced and their positive or negative influence on UX. Finally, the Vision approach focuses on renewal, introducing new kinds of UXs. In the design of industrial systems, several stakeholders are involved and they should share common design goals. Using the different UX goal-setting approaches together brings in the viewpoints of different stakeholders, thus committing them to UX goal setting and emphasising UX as a strategic design decision.

AB - The key prerequisite for experience-driven design is to define what experience to design for. User experience (UX) goals concretise the intended experience. Based on our own case studies from industrial environments and a literature study, we propose five different approaches to acquiring insight and inspiration for UX goal setting: Brand, Theory, Empathy, Technology, and Vision. Each approach brings in a different viewpoint, thus supporting the multidisciplinary character of UX. The Brand approach ensures that the UX goals are in line with the company's brand promise. The Theory approach utilises the available scientific knowledge of human behaviour. The Empathy approach focuses on knowing the actual users and stepping into their shoes. The Technology approach considers the new technologies that are being introduced and their positive or negative influence on UX. Finally, the Vision approach focuses on renewal, introducing new kinds of UXs. In the design of industrial systems, several stakeholders are involved and they should share common design goals. Using the different UX goal-setting approaches together brings in the viewpoints of different stakeholders, thus committing them to UX goal setting and emphasising UX as a strategic design decision.

KW - experience-driven design

KW - industrial systems

KW - user experience

KW - user experience goal

UR - http://www.scopus.com/inward/record.url?scp=84938972446&partnerID=8YFLogxK

U2 - 10.1080/0144929X.2015.1035335

DO - 10.1080/0144929X.2015.1035335

M3 - Article

VL - 34

SP - 976

EP - 991

JO - Behaviour and Information Technology

JF - Behaviour and Information Technology

SN - 0144-929X

IS - 10

ER -