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Distinctive features of service performance measurement

Research output: Contribution to journalArticleScientificpeer-review

Details

Original languageEnglish
Pages (from-to)1466-1486
Number of pages21
JournalInternational Journal of Operations and Production Management
Volume34
Issue number12
DOIs
Publication statusPublished - 2014
Publication typeA1 Journal article-refereed

Publication forum classification