Elämänkokemusten yhteys asunnon laatukritiikkiin
Research output: Book/Report › Doctoral thesis › Monograph
|Publisher||Tampereen teknillinen yliopisto|
|Number of pages||265|
|Publication status||Published - 6 Apr 2018|
|Publication type||G4 Doctoral dissertation (monograph)|
|Name||Tampereen teknillinen yliopisto. Julkaisu|
This study focuses on the warranty period for the construction work of the residential properties, in which the residents' criticism of quality is studied in relation to their life experiences. A systemic viewpoint and a human viewpoint form the research framework. A systemic viewpoint includes quality, conflict and customership studies and the human viewpoint the human value studies and human coherence theory. Previous studies exist on the study’s fields of systemic and human viewpoints, but the connections between them, such as possible causal-explanatory factors, have not been studied yet. The completed study as a whole and its results focus on this gap in information.
The study was initiated by the suspicion that criticism of housing is connected to life experiences, generated on the basis of the researcher's long-term experience in housing production. Based on the researcher's experience, there is at least one dissatisfied resident, who criticises the quality of his or her housing unit, in every completed residential property. The person is often able to get other property residents to join them in criticising their housing units. Their actions may be very harmful to the financial values of the housing units, because it is possible that the values of the property’s housing units decrease as a result of the criticism.
The empirical part of the study was conducted as themed interviews, which focused on residents in rental housing properties. According to the obtained results, the criticism of the quality of housing is mainly focused on the quality of the contractor’s construction work, impractical products, design errors and delays in the contractor’s warranty repairs.
The resident has placed their life values in an order of importance based on their life experiences. This impacts their behaviour with regard to the criticism of the quality of their housing unit. Residents who have encountered difficulties in their lives do offer much criticism of their housing unit. It is more important for them to cope with everyday life with their difficulties. Entrepreneurs running their own business who also participated in the study act in the same way. Their own entrepreneurship is central in their lives. In the study, only one person without difficulties in their life offered a great deal of criticism of the quality of their housing unit.
The importance of good quality came up based on the results of thise study. High quality reduces criticism and prevents arguments and conflicts. Criticism can be substantially reduced by good communication aimed at residents, good interpersonal skills and performing the warranty work in a timely manner. Indifference toward the resident’s criticism and delays with repair work leads to a likely conflict with the resident.
- residential construction, quality, customer orientation, values