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Emotion measurement services for knowledge workers

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific


Original languageEnglish
Title of host publicationRESER2015
Subtitle of host publication 25th Annual RESER Conference, September 10-12, 2015 Copenhagen, Denmark
Place of PublicationCopenhagen
PublisherRESER European Association for Research on Services
Number of pages20
ISBN (Electronic)978-87-7349-921-4
Publication statusPublished - 2015
Publication typeB3 Non-refereed article in conference proceedings
EventEuropean Association for Research on Services Conference -
Duration: 1 Jan 1900 → …


ConferenceEuropean Association for Research on Services Conference
Period1/01/00 → …


In order to understand and manage how emotions affect knowledge work, organizations need proper tools to become aware of emotions. Measuring emotions is an approach to consider. In this paper, three dif-ferent emotion measurement services are tested: daily experience sur-vey, electrodermal activity ring and self-tracking of emotions. The paper provides new insights and user experiences of emotion measurement services and their applicability in daily knowledge work. Managerial guidelines are drawn up for planning and executing emotion measure-ment services in an organization for two purposes – self-development and measuring company pulse.


  • Knowledge work , Emotions, Measurement, self-management

Publication forum classification