Tampere University of Technology

TUTCRIS Research Portal

Enterprise Architecture as a Scapegoat for Difficulties in Public Sector Organizational Transformation

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationInternational Conference on Information Systems (ICIS’2018)
PublisherAssociation for Information Systems
ISBN (Electronic)978-0-9966831-7-3
Publication statusPublished - 2018
Publication typeA4 Article in a conference publication
EventInternational Conference on Information Systems -
Duration: 1 Jan 1900 → …

Publication series

NameInternational Conference on Information Systems
ISSN (Print)1026-1079


ConferenceInternational Conference on Information Systems
Period1/01/00 → …


Public sector organizations are digitalizing their services. This move requires new methods, services, and information systems, and increases the complexity and costs of IT systems. Organizations must transform their processes and services to develop a more effective way to meet these demands. Many public sector organizations have adopted the enterprise architecture (EA) approach to manage their IT infrastructure and ensure successful systems integration. In this paper, we study how the IT department of a public sector organization succeeded in organizational transformation. Because this transformation process was not smooth and easy, we focus on the tensions and paradoxes the IT department faced to understand if EA was responsible for the difficulties. Our qualitative inter-pretive case study suggests that problems often associated with EA do not originate from EA. Instead, they are manifestations of underlying organizational tensions arising from the ambiguous and changing role of the IT department - Rather than causing these tensions, EA implementation makes them visible.

Publication forum classification

Field of science, Statistics Finland