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Enterprise Architecture Benefit Realization: Review of the Models and a Case Study of a Public Organization

Research output: Contribution to journalArticleScientificpeer-review

Details

Original languageEnglish
Pages (from-to)55-80
Number of pages26
JournalSIGMIS Database
Volume47
Issue number3
DOIs
Publication statusPublished - 1 Aug 2016
Publication typeA1 Journal article-refereed

Abstract

In recent years, Enterprise Architecture (EA) has been of interest to both researchers and practitioners. However, EA benefit realization has not been focused on much. Even though a few studies have addressed the subject, the results are somewhat fragmented and are subjected to limited empirical validation, particularly from the viewpoint of different theoretical constructs and their interrelations in the benefit realization process. To understand how the EA benefits accumulate and how related constructs influence each other, we propose a model and criteria for analyzing the explanatory power of the existing EA benefit realization models. Our model emerged from the data of a qualitative case study with 14 semi-structured EA stakeholder interviews. The results support earlier findings, thereby contributing to the enhancement of the relevance and generalizability of the constructs present in previous studies. However, the results also indicate that no existing EA benefit realization model fully captures the complex process of EA benefit realization. Our findings highlight the following: the importance of EA process quality; EA service quality and supportive social environment; constructs that have received less attention in previous studies.

Keywords

  • benefit realization process, case study, enterprise architecture, impact, value

Publication forum classification

Field of science, Statistics Finland