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Examining service experiences: comparing methods to capture children's experiences

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Examining service experiences: comparing methods to capture children's experiences. / Litovuo, Lauri; Aarikka-Stenroos, Leena; Kaipio, Johanna; Karisalmi, Nina.

The 5th Naples Forum on Service 2017 proceedings: Sorrento, Naples, Italy 6-9 June 2017. ed. / Evert Gummesson; Christina Mele; Francesco Polese. SIMAS di Salerno for Naples Forum on Service, 2017.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Litovuo, L, Aarikka-Stenroos, L, Kaipio, J & Karisalmi, N 2017, Examining service experiences: comparing methods to capture children's experiences. in E Gummesson, C Mele & F Polese (eds), The 5th Naples Forum on Service 2017 proceedings: Sorrento, Naples, Italy 6-9 June 2017. SIMAS di Salerno for Naples Forum on Service, NAPLES FORUM ON SERVICE, 1/01/00.

APA

Litovuo, L., Aarikka-Stenroos, L., Kaipio, J., & Karisalmi, N. (2017). Examining service experiences: comparing methods to capture children's experiences. In E. Gummesson, C. Mele, & F. Polese (Eds.), The 5th Naples Forum on Service 2017 proceedings: Sorrento, Naples, Italy 6-9 June 2017 SIMAS di Salerno for Naples Forum on Service.

Vancouver

Litovuo L, Aarikka-Stenroos L, Kaipio J, Karisalmi N. Examining service experiences: comparing methods to capture children's experiences. In Gummesson E, Mele C, Polese F, editors, The 5th Naples Forum on Service 2017 proceedings: Sorrento, Naples, Italy 6-9 June 2017. SIMAS di Salerno for Naples Forum on Service. 2017

Author

Litovuo, Lauri ; Aarikka-Stenroos, Leena ; Kaipio, Johanna ; Karisalmi, Nina. / Examining service experiences: comparing methods to capture children's experiences. The 5th Naples Forum on Service 2017 proceedings: Sorrento, Naples, Italy 6-9 June 2017. editor / Evert Gummesson ; Christina Mele ; Francesco Polese. SIMAS di Salerno for Naples Forum on Service, 2017.

Bibtex - Download

@inproceedings{92500bec673b46c1a880428d29171e29,
title = "Examining service experiences: comparing methods to capture children's experiences",
abstract = "Purpose – Recent discussion on the service-dominant logic (SDL) and interest of studying service experiences in different contexts have been increased. However, this has brought up a new methodological challenge for contemporary research. Research methods used, need to capture experiences in the contexts of value co-creation while taking dimensions affecting to experience co-creation into account. This challenges researchers to adapt their methodology to be suitable for the context of studied phenomenon. This paper will provide a set of methodological snapshots applicable for SDL and service research in a context of healthcare services for children and their families. Design/Methodology/approach – Study draws on selected literature from the fields of service research and healthcare services and tests new methods of capturing experiences in a special experience context of children’s healthcare. We analyze and report a set empirical studies applying of qualitative and quantitative approaches for investigating experience in a special research field of children’s healthcare experience. These methodological approaches include probing, structured and unstructured interviews and surveys. We review and compare the key characteristics of the methods and their respective benefits for service experience research.Findings – Key findings shows that some research methods are more appropriate capturing children’s experience data. Study also suggest that some methods are more appropriate for capturing data of co-creation in children’s social contexts..Research implications – The paper builds contribution by increasing understanding on how different research methods capture dimensions of service experience co-creation and help researchers interested in studying children’s experiences to select an appropriate methodology for conducting their research.Originality/value – Service experience research lacks paper that pieces together different methodology approaches capturing complex phenomenon of children’s experiences.Key words methodology, children’s experiences, service experience, healthcarePaper type – Research paper",
keywords = "methodology, children's experiences, service experience, healthcare, experience",
author = "Lauri Litovuo and Leena Aarikka-Stenroos and Johanna Kaipio and Nina Karisalmi",
year = "2017",
month = "6",
day = "9",
language = "English",
editor = "Evert Gummesson and Mele, {Christina } and Francesco Polese",
booktitle = "The 5th Naples Forum on Service 2017 proceedings",
publisher = "SIMAS di Salerno for Naples Forum on Service",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Examining service experiences: comparing methods to capture children's experiences

AU - Litovuo, Lauri

AU - Aarikka-Stenroos, Leena

AU - Kaipio, Johanna

AU - Karisalmi, Nina

PY - 2017/6/9

Y1 - 2017/6/9

N2 - Purpose – Recent discussion on the service-dominant logic (SDL) and interest of studying service experiences in different contexts have been increased. However, this has brought up a new methodological challenge for contemporary research. Research methods used, need to capture experiences in the contexts of value co-creation while taking dimensions affecting to experience co-creation into account. This challenges researchers to adapt their methodology to be suitable for the context of studied phenomenon. This paper will provide a set of methodological snapshots applicable for SDL and service research in a context of healthcare services for children and their families. Design/Methodology/approach – Study draws on selected literature from the fields of service research and healthcare services and tests new methods of capturing experiences in a special experience context of children’s healthcare. We analyze and report a set empirical studies applying of qualitative and quantitative approaches for investigating experience in a special research field of children’s healthcare experience. These methodological approaches include probing, structured and unstructured interviews and surveys. We review and compare the key characteristics of the methods and their respective benefits for service experience research.Findings – Key findings shows that some research methods are more appropriate capturing children’s experience data. Study also suggest that some methods are more appropriate for capturing data of co-creation in children’s social contexts..Research implications – The paper builds contribution by increasing understanding on how different research methods capture dimensions of service experience co-creation and help researchers interested in studying children’s experiences to select an appropriate methodology for conducting their research.Originality/value – Service experience research lacks paper that pieces together different methodology approaches capturing complex phenomenon of children’s experiences.Key words methodology, children’s experiences, service experience, healthcarePaper type – Research paper

AB - Purpose – Recent discussion on the service-dominant logic (SDL) and interest of studying service experiences in different contexts have been increased. However, this has brought up a new methodological challenge for contemporary research. Research methods used, need to capture experiences in the contexts of value co-creation while taking dimensions affecting to experience co-creation into account. This challenges researchers to adapt their methodology to be suitable for the context of studied phenomenon. This paper will provide a set of methodological snapshots applicable for SDL and service research in a context of healthcare services for children and their families. Design/Methodology/approach – Study draws on selected literature from the fields of service research and healthcare services and tests new methods of capturing experiences in a special experience context of children’s healthcare. We analyze and report a set empirical studies applying of qualitative and quantitative approaches for investigating experience in a special research field of children’s healthcare experience. These methodological approaches include probing, structured and unstructured interviews and surveys. We review and compare the key characteristics of the methods and their respective benefits for service experience research.Findings – Key findings shows that some research methods are more appropriate capturing children’s experience data. Study also suggest that some methods are more appropriate for capturing data of co-creation in children’s social contexts..Research implications – The paper builds contribution by increasing understanding on how different research methods capture dimensions of service experience co-creation and help researchers interested in studying children’s experiences to select an appropriate methodology for conducting their research.Originality/value – Service experience research lacks paper that pieces together different methodology approaches capturing complex phenomenon of children’s experiences.Key words methodology, children’s experiences, service experience, healthcarePaper type – Research paper

KW - methodology

KW - children's experiences

KW - service experience

KW - healthcare

KW - experience

UR - http://www.naplesforumonservice.it/uploads//files/Litovuo%2C%20Aarikka-Stenroos%2C%20Kaipio%2C%20Karisalmi.pdf

M3 - Conference contribution

BT - The 5th Naples Forum on Service 2017 proceedings

A2 - Gummesson, Evert

A2 - Mele, Christina

A2 - Polese, Francesco

PB - SIMAS di Salerno for Naples Forum on Service

ER -