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How Can Collaborative Augmented Reality Support Operative Work in the Facility Management Industry?

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationProceedings of the 10th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS
Subtitle of host publicationSeptember 18-20, 2018, Seville, Spain
Number of pages11
ISBN (Electronic)978-989-758-330-8
Publication statusPublished - 2018
Publication typeA4 Article in a conference publication
EventInternational Conference on Knowledge Management and Information Sharing -
Duration: 18 Sep 201820 Sep 2018


ConferenceInternational Conference on Knowledge Management and Information Sharing


Augmented reality (AR) enables effective knowledge transfer in synchronous and asynchronous modes of collaboration independent of the users’ location. Researchers have emphasized that collaborative characteristics of AR could change how companies carry out knowledge management. However, there is little research about this subject. We address this gap specifically in the context of the facility management (FM) industry. A qualitative multiple-case study was carried out to explore how collaborative AR can bring value to FM companies. This study’s contribution to research is a better understanding of the application of collaborative AR in the context of FM. As a managerial contribution, companies can better understand what type of collaborative AR solutions can be adopted in the short- and long-term. The factors that enable the adoption of these solutions are discussed.


  • Augmented reality, Collaboration, facility management, Knowledge management

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