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Is it a tool or a toy? How user conceptions of a system's purpose affect their experience and use

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Is it a tool or a toy? How user conceptions of a system's purpose affect their experience and use. / Köse, Dicle Berfin; Morschheuser, Benedikt; Hamari, Juho.

In: International Journal of Information Management, Vol. 49, 01.12.2019, p. 461-474.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

Köse, DB, Morschheuser, B & Hamari, J 2019, 'Is it a tool or a toy? How user conceptions of a system's purpose affect their experience and use', International Journal of Information Management, vol. 49, pp. 461-474. https://doi.org/10.1016/j.ijinfomgt.2019.07.016

APA

Vancouver

Author

Köse, Dicle Berfin ; Morschheuser, Benedikt ; Hamari, Juho. / Is it a tool or a toy? How user conceptions of a system's purpose affect their experience and use. In: International Journal of Information Management. 2019 ; Vol. 49. pp. 461-474.

Bibtex - Download

@article{41ef7fecd8c648a881f4234d89ac8c19,
title = "Is it a tool or a toy? How user conceptions of a system's purpose affect their experience and use",
abstract = "The boundary between hedonic and utilitarian information systems has become increasingly blurred during recent years due to the rise of developments such as gamification. Therefore, users may perceive the purpose of the same system differently, ranging from pure utility to pure play. However, in literature that addresses why people adopt and use information systems, the relationship between the users conception of the purpose of the system, and their experience and use of it has not yet been investigated. Therefore, in this study we investigate the interaction effects between users’ utility-fun conceptions of the system and the perceived enjoyment and usefulness from its use, on their post-adoption intentions (continued use, discontinued use, and contribution). We employ survey data collected among users (N = 562) of a gamified crowdsourcing application that represents a system affording both utility and leisure use potential. The results show that the more fun-oriented users conceive the system to be, the more enjoyment affects continued and discontinued use intentions, and the less ease of use affects the continued use intention. Therefore, users’ conceptions of the system prove to be an influential aspect of system use and should particularly be considered when designing modern multi-purposed systems such as gamified information systems.",
keywords = "Crowdsourcing, Dual information systems, Gamification, Post-adoption intentions, User conception",
author = "K{\"o}se, {Dicle Berfin} and Benedikt Morschheuser and Juho Hamari",
year = "2019",
month = "12",
day = "1",
doi = "10.1016/j.ijinfomgt.2019.07.016",
language = "English",
volume = "49",
pages = "461--474",
journal = "International Journal of Information Management",
issn = "0268-4012",
publisher = "Elsevier",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Is it a tool or a toy? How user conceptions of a system's purpose affect their experience and use

AU - Köse, Dicle Berfin

AU - Morschheuser, Benedikt

AU - Hamari, Juho

PY - 2019/12/1

Y1 - 2019/12/1

N2 - The boundary between hedonic and utilitarian information systems has become increasingly blurred during recent years due to the rise of developments such as gamification. Therefore, users may perceive the purpose of the same system differently, ranging from pure utility to pure play. However, in literature that addresses why people adopt and use information systems, the relationship between the users conception of the purpose of the system, and their experience and use of it has not yet been investigated. Therefore, in this study we investigate the interaction effects between users’ utility-fun conceptions of the system and the perceived enjoyment and usefulness from its use, on their post-adoption intentions (continued use, discontinued use, and contribution). We employ survey data collected among users (N = 562) of a gamified crowdsourcing application that represents a system affording both utility and leisure use potential. The results show that the more fun-oriented users conceive the system to be, the more enjoyment affects continued and discontinued use intentions, and the less ease of use affects the continued use intention. Therefore, users’ conceptions of the system prove to be an influential aspect of system use and should particularly be considered when designing modern multi-purposed systems such as gamified information systems.

AB - The boundary between hedonic and utilitarian information systems has become increasingly blurred during recent years due to the rise of developments such as gamification. Therefore, users may perceive the purpose of the same system differently, ranging from pure utility to pure play. However, in literature that addresses why people adopt and use information systems, the relationship between the users conception of the purpose of the system, and their experience and use of it has not yet been investigated. Therefore, in this study we investigate the interaction effects between users’ utility-fun conceptions of the system and the perceived enjoyment and usefulness from its use, on their post-adoption intentions (continued use, discontinued use, and contribution). We employ survey data collected among users (N = 562) of a gamified crowdsourcing application that represents a system affording both utility and leisure use potential. The results show that the more fun-oriented users conceive the system to be, the more enjoyment affects continued and discontinued use intentions, and the less ease of use affects the continued use intention. Therefore, users’ conceptions of the system prove to be an influential aspect of system use and should particularly be considered when designing modern multi-purposed systems such as gamified information systems.

KW - Crowdsourcing

KW - Dual information systems

KW - Gamification

KW - Post-adoption intentions

KW - User conception

U2 - 10.1016/j.ijinfomgt.2019.07.016

DO - 10.1016/j.ijinfomgt.2019.07.016

M3 - Article

VL - 49

SP - 461

EP - 474

JO - International Journal of Information Management

JF - International Journal of Information Management

SN - 0268-4012

ER -