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Key Development Areas for Service Performance Measurement: Evidence from Finland

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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Key Development Areas for Service Performance Measurement: Evidence from Finland. / Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti; Pekkola, Sanna; Ukko, Juhani.

PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK. Cambridge, UK : Performance Management Association PMA, 2012. p. 1-12 (Performance Management Association Conference).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Jääskeläinen, A, Laihonen, H, Lönnqvist, A, Pekkola, S & Ukko, J 2012, Key Development Areas for Service Performance Measurement: Evidence from Finland. in PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK. Performance Management Association Conference, Performance Management Association PMA, Cambridge, UK, pp. 1-12.

APA

Jääskeläinen, A., Laihonen, H., Lönnqvist, A., Pekkola, S., & Ukko, J. (2012). Key Development Areas for Service Performance Measurement: Evidence from Finland. In PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK (pp. 1-12). (Performance Management Association Conference). Cambridge, UK: Performance Management Association PMA.

Vancouver

Jääskeläinen A, Laihonen H, Lönnqvist A, Pekkola S, Ukko J. Key Development Areas for Service Performance Measurement: Evidence from Finland. In PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK. Cambridge, UK: Performance Management Association PMA. 2012. p. 1-12. (Performance Management Association Conference).

Author

Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti ; Pekkola, Sanna ; Ukko, Juhani. / Key Development Areas for Service Performance Measurement: Evidence from Finland. PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK. Cambridge, UK : Performance Management Association PMA, 2012. pp. 1-12 (Performance Management Association Conference).

Bibtex - Download

@inproceedings{0ec41c46e6234afe932c39a374b8ee6b,
title = "Key Development Areas for Service Performance Measurement: Evidence from Finland",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen and Antti L{\"o}nnqvist and Sanna Pekkola and Juhani Ukko",
note = "Poistettu tupla r=1052. ei ut-numeroa 15.8.2013<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Publisher name: Performance Management Association PMA",
year = "2012",
language = "English",
isbn = "978-1-902546-43-8",
series = "Performance Management Association Conference",
publisher = "Performance Management Association PMA",
pages = "1--12",
booktitle = "PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Key Development Areas for Service Performance Measurement: Evidence from Finland

AU - Jääskeläinen, Aki

AU - Laihonen, Harri

AU - Lönnqvist, Antti

AU - Pekkola, Sanna

AU - Ukko, Juhani

N1 - Poistettu tupla r=1052. ei ut-numeroa 15.8.2013<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Publisher name: Performance Management Association PMA

PY - 2012

Y1 - 2012

M3 - Conference contribution

SN - 978-1-902546-43-8

T3 - Performance Management Association Conference

SP - 1

EP - 12

BT - PMA Conference, Performance management: From strategy to delivery, 11-13 July 2012, Cambridge, UK

PB - Performance Management Association PMA

CY - Cambridge, UK

ER -