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Layers of user expectations of future technologies: An early framework

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationCHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Number of pages6
ISBN (Print)9781450324748
Publication statusPublished - 2014
Publication typeA4 Article in a conference publication
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014 - Toronto, ON, Canada
Duration: 26 Apr 20141 May 2014


Conference32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014
CityToronto, ON


User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.


  • Anticipation, Emerging technologies, Expectation, Framework, Quality, User experience, User studies