Layers of user expectations of future technologies: An early framework
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Layers of user expectations of future technologies : An early framework. / Olsson, Thomas.
CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2014. p. 1957-1962.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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TY - GEN
T1 - Layers of user expectations of future technologies
T2 - An early framework
AU - Olsson, Thomas
PY - 2014
Y1 - 2014
N2 - User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.
AB - User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.
KW - Anticipation
KW - Emerging technologies
KW - Expectation
KW - Framework
KW - Quality
KW - User experience
KW - User studies
UR - http://www.scopus.com/inward/record.url?scp=84900561033&partnerID=8YFLogxK
U2 - 10.1145/2559206.2581225
DO - 10.1145/2559206.2581225
M3 - Conference contribution
SN - 9781450324748
SP - 1957
EP - 1962
BT - CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery
ER -