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Layers of user expectations of future technologies: An early framework

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Standard

Layers of user expectations of future technologies : An early framework. / Olsson, Thomas.

CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2014. p. 1957-1962.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Olsson, T 2014, Layers of user expectations of future technologies: An early framework. in CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery, pp. 1957-1962, 32nd Annual ACM Conference on Human Factors in Computing Systems, CHI EA 2014, Toronto, ON, Canada, 26/04/14. https://doi.org/10.1145/2559206.2581225

APA

Olsson, T. (2014). Layers of user expectations of future technologies: An early framework. In CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems (pp. 1957-1962). Association for Computing Machinery. https://doi.org/10.1145/2559206.2581225

Vancouver

Olsson T. Layers of user expectations of future technologies: An early framework. In CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2014. p. 1957-1962 https://doi.org/10.1145/2559206.2581225

Author

Olsson, Thomas. / Layers of user expectations of future technologies : An early framework. CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2014. pp. 1957-1962

Bibtex - Download

@inproceedings{851d543722bf41ff9ead84121579df82,
title = "Layers of user expectations of future technologies: An early framework",
abstract = "User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.",
keywords = "Anticipation, Emerging technologies, Expectation, Framework, Quality, User experience, User studies",
author = "Thomas Olsson",
year = "2014",
doi = "10.1145/2559206.2581225",
language = "English",
isbn = "9781450324748",
pages = "1957--1962",
booktitle = "CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems",
publisher = "Association for Computing Machinery",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Layers of user expectations of future technologies

T2 - An early framework

AU - Olsson, Thomas

PY - 2014

Y1 - 2014

N2 - User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.

AB - User's expectations are identified as a factor affecting the actual user experience in human-computer interaction. Considering the context of emerging and future technologies, users' expectations can become increasingly diverse, especially in terms of where they stem from. This paper presents an early framework for understanding different layers of expectations that people might have of technologies in the near future: for example, 'desires' and 'social and societal norms'. The framework provides understanding of the spectrum of user expectations and what different aspects of them could be identified in user inquiries and evaluations. For concretization and credibility of this work-in-progress framework, examples from recent research on user expectations of mobile augmented reality are provided.

KW - Anticipation

KW - Emerging technologies

KW - Expectation

KW - Framework

KW - Quality

KW - User experience

KW - User studies

UR - http://www.scopus.com/inward/record.url?scp=84900561033&partnerID=8YFLogxK

U2 - 10.1145/2559206.2581225

DO - 10.1145/2559206.2581225

M3 - Conference contribution

SN - 9781450324748

SP - 1957

EP - 1962

BT - CHI EA 2014: One of a ChiNd - Extended Abstracts, 32nd Annual ACM Conference on Human Factors in Computing Systems

PB - Association for Computing Machinery

ER -