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Lessons Learned on Communication Channels and Practices in Agile Software Development

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationProceedings of the 2018 Federated Conference on Computer Science and Information Systems, FedCSIS 2018
ISBN (Electronic)9788394941970
Publication statusPublished - 2018
Publication typeA4 Article in a conference publication
EventFederated Conference on Computer Science and Information Systems -
Duration: 9 Sep 201812 Sep 2018

Publication series

NameAnnals of computer science and information systems
ISSN (Electronic)2300-5963


ConferenceFederated Conference on Computer Science and Information Systems


Communication plays an important role in Agile Software Development (ASD). In each ASD practice (e.g., stand-up or retrospective meetings), different communication practices and channels are adopted by different companies. Several works have analyzed the impact of communication channels and practices. However, there are no secondary studies summarizing their impact on ASD. This study presents a Systematic Mapping Study (SMS) that aggregates, summarizes, and discusses the results of 25 relevant primary studies concerning the impact of communication channels and practices in ASD. We followed the well-known systematic mapping methodology in software engineering and analyzed empirical studies published before the end of June 2018. The results of our study have yielded several strategies that can be adopted by practitioners. Communication practices are context dependent. In the case of a distributed team, blended usage of rich-media communication tools, such as shared mind-map tools, videoconferencing, and promoting the exchange of team members between teams, is beneficial. In conclusion, communication can be expensive if teams do not apply the right strategies. Future research direction is to understand how to maximize product quality while reducing communication cost and how to identify the most beneficial communication strategy for the different stages of ASD.

Publication forum classification

Field of science, Statistics Finland