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Managing different types of changes during the lifecycle of a complex delivery project

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationThe 2017 European Academy of Management (EURAM) Conference
Subtitle of host publicationGlasgow, Scotland, 21-24 June, 2017.
Number of pages33
Publication statusPublished - Jun 2017
Publication typeA4 Article in a conference publication
EventEURAM conference -
Duration: 28 Aug 2017 → …

Publication series

ISSN (Print)2466-7498


ConferenceEURAM conference
Period28/08/17 → …


Delivery projects are a way for a project contractor to solve a customer’s need by delivering a customer-specific tailored solution. The success of these delivery projects is focal for both the project contractor and the customer. One way for the project contractor to promote the success of a delivery project is to plan the project well and to follow a project management methodology. However, despite the planning efforts and project management methodologies, various changes typically take place throughout the project lifecycle. There can be changes both compared to the plans and to the project management methodology and this article focuses on both types of changes and change management in delivery projects. The findings of a case study research reveal, how changes take place throughout the lifecycle of a delivery project, how there are external and internal reasons behind the changes and how both change management activities and improvisational actions are taken by project personnel to manage the changes. The findings also highlight the customer’s role as a source for changes and the different personnel’s role in performing either the change management activities or the improvisational actions. The findings of the study are discussed in relation to the literature on changes and change management in projects and to the literature on improvisation in projects.

Publication forum classification

Field of science, Statistics Finland