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Managing program impacts in new product development: An exploratory case study on overcoming uncertainties

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Details

Original languageEnglish
Pages (from-to)717-733
JournalInternational Journal of Project Management
Volume34
Issue number4
DOIs
StatePublished - 2016
Publication typeA1 Journal article-refereed

Abstract

New product development (NPD) programs are designed to implement innovation strategies in a coordinated way. Managing program impacts in a multi-project setting is insufficiently covered in research and increasingly challenging in practice. This paper explores program impact management practice. The paper focuses on NPD program impact management as a joint effort where program stakeholders collectively identify, make sense of and overcome uncertainties and ambiguities to create and enhance the program impact. The qualitative study relies on in-depth access to a large-scale NPD program in the machine manufacturing industry. The results show that program impact includes several financial and non-financial aspects and is made jointly and separately by the program organization, thus involving different uncertainties and ambiguities. Through collective sensemaking, knowledge about the program impacts may be strengthened, and the impacts may be extended beyond immediate benefits.

Keywords

  • NPD program, Program impact, Financial/Non-financial impact, Ambiguity, Sensemaking

Publication forum classification

Field of science, Statistics Finland

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