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Measuring performance of a service system - from organizations to customer-perceived performance

Research output: Contribution to journalArticleScientificpeer-review

Details

Original languageEnglish
Pages (from-to)73-86
Number of pages15
JournalMeasuring Business Excellence
Volume18
Issue number3
DOIs
Publication statusPublished - 2014
Publication typeA1 Journal article-refereed

Publication forum classification