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Opportunities and Challenges of Mobile Applications as "Tickets-to-Talk": A Scenario-Based User Study

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationProceedings of the 13th International Conference on Mobile and Ubiquitous Multimedia, MUM2014, November 25-28, 2014, Melbourne, Australia
Place of PublicationNew York, NY
Number of pages9
ISBN (Print)978-1-4503-3304-7
Publication statusPublished - 2014
Publication typeA4 Article in a conference publication
EventInternational Conference on Mobile and Ubiquitous Multimedia -
Duration: 1 Jan 1900 → …

Publication series

NameInternational conference on mobile and ubiquitous multimedia


ConferenceInternational Conference on Mobile and Ubiquitous Multimedia
Period1/01/00 → …


This paper presents a scenario-based user study of mobile application concepts that would encourage interaction between people within close proximity. The scenarios demonstrate three themes of digital tickets-to-talk: informing who and what are around, augmenting self-expression, and online interaction encouraging physical interaction. Our interview study explored the opportunities and challenges of such applications in developing into further face-to-face interactions between strangers. Tickets that are related to activities that convey a solid intention that would lead to practical collaboration, such as playing sports or studying together, have the best potential to advance to meaningful face-to-face interaction. Augmenting selfexpression and online interaction encouraging physical interaction were found to have potential to create curiosity but seen less credible by our 42 interview participants to motivate face-to-face interaction between strangers. We conclude by discussing the potential of each theme of ticket-to-talk based on our findings as well as related literature.


  • Awareness system, Co-located interaction, Faceto-face interaction, Mobile technology, Scenarios, Storyboards, User experience, User study

Publication forum classification