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Project feedback as a tool for learning

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Details

Original languageEnglish
Title of host publicationProceedings of the 13th Annual Conference of the International Group for Lean Construction (IGLC 2005)
Pages47-55
Number of pages9
Publication statusPublished - 2005
Externally publishedYes
Publication typeA4 Article in a conference publication
Event13th International Group for Lean Construction Conference, IGLC 13 - Sydney, NSW, Australia
Duration: 19 Jul 200521 Jul 2005

Conference

Conference13th International Group for Lean Construction Conference, IGLC 13
CountryAustralia
CitySydney, NSW
Period19/07/0521/07/05

Abstract

In construction, project feedback has often been seen primarily as a means to measure customer satisfaction. Even though the measurement of customer satisfaction is an important factor, feedback infor mation also has other purposes, for example, it highlights the frailties of the operations. With the help of the feedback information, companies can uncover development targets and develop their own com petencies and co-operation competencies. Thus feedback information is also a vehicle for sharing knowledge about experiences and good solutions and thereby operates as a part of knowledge mechanism and learning. Construction can be characterized as a specific type of project industry, with specific features concerning production, such as temporality, bounded location and one-off products. From the point of view of learning, the uniqueness and temporality of the project organization bring their own challenges and difficulties. In this article we concentrate on how those challenges and difficulties can be overcome with the help of feedback information. The questions of this paper are defined as follows: • How does the uniqueness and temporality of a project organisation affect the learning processes? • How can feedback be used to intensify knowledge transfer and learning for the parties of the construction project?

Keywords

  • Customer satisfaction, Feedback, Learning organization