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Robotic process automation - Creating value by digitalizing work in the private healthcare?

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationMindtrek 2018 - Proceedings of the 22nd International Academic Mindtrek Conference
Number of pages6
ISBN (Electronic)9781450365895
Publication statusPublished - 10 Oct 2018
Publication typeA4 Article in a conference publication
EventInternational Academic Mindtrek Conference - Tampere, Finland
Duration: 10 Oct 201811 Oct 2018


ConferenceInternational Academic Mindtrek Conference


Organizations are applying digitalization to the constantly increasing amounts of different organizational processes [2]. The healthcare sector is also changing and actively seeking better ways to enhance performance, especially in the private healthcare sector [7]. Automation of workflow processes, e.g., Robotic Process Automation (RPA), in organizations has been emerging as a solution to this demand [3, 4]. To meet this clear demand, automation of workflow processes in organizations has been a rising trend during the past few years [3]. We analyze the value creating functions of the RPA potential in the private healthcare industry sector, using modified Walter et al.’s function-oriented value analysis as our theoretical lens for identifying the potential of RPA.


  • Digitalization of knowledge work, Healthcare, Robotic Process Automation, Value creation

Publication forum classification

Field of science, Statistics Finland