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Service experience co-creation: Conceptualization, implications, and future research directions

Research output: Contribution to journalArticleScientificpeer-review

Details

Original languageEnglish
Pages (from-to)182-205
Number of pages23
JournalJOURNAL OF SERVICE MANAGEMENT
Volume26
Issue number2
DOIs
Publication statusPublished - 2015
Publication typeA1 Journal article-refereed