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Social media -based value creation and business models

Research output: Contribution to journalReview ArticleScientificpeer-review

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Social media -based value creation and business models. / Ketonen-Oksi, Sanna; Jussila, Jari J.; Kärkkäinen, Hannu .

In: Industrial Management and Data Systems, Vol. 116, No. 8, 2016, p. 1820-1838.

Research output: Contribution to journalReview ArticleScientificpeer-review

Harvard

Ketonen-Oksi, S, Jussila, JJ & Kärkkäinen, H 2016, 'Social media -based value creation and business models', Industrial Management and Data Systems, vol. 116, no. 8, pp. 1820-1838. https://doi.org/10.1108/IMDS-05-2015-0199

APA

Ketonen-Oksi, S., Jussila, J. J., & Kärkkäinen, H. (2016). Social media -based value creation and business models. Industrial Management and Data Systems, 116(8), 1820-1838. https://doi.org/10.1108/IMDS-05-2015-0199

Vancouver

Ketonen-Oksi S, Jussila JJ, Kärkkäinen H. Social media -based value creation and business models. Industrial Management and Data Systems. 2016;116(8):1820-1838. https://doi.org/10.1108/IMDS-05-2015-0199

Author

Ketonen-Oksi, Sanna ; Jussila, Jari J. ; Kärkkäinen, Hannu . / Social media -based value creation and business models. In: Industrial Management and Data Systems. 2016 ; Vol. 116, No. 8. pp. 1820-1838.

Bibtex - Download

@article{b71855a530824104b3b0ce33bb66c296,
title = "Social media -based value creation and business models",
abstract = "Purpose - The purpose of this paper is to create an organized picture of the current understanding of social media-based value creation and business models. Design/methodology/approach - Following the process model presented by Fink (2005), a systematic literature review of academic journal articles published between 2005 and 2014 was conducted. The research was grounded on the theoretical foundations of service-dominant logic. Findings - This study offers detailed descriptions and analyses of the major social media mechanisms affecting how value is created in social media-based value networks and the kinds of impact social media can have on present and future business models. Research limitations/implications - The study is limited to academic research literature on business organizations, excluding all studies related to public and non-profit organizations. Practical implications - Attention is given to developing an in-depth understanding of the functions and concrete value creation mechanisms of social media-based co-creation within the different organizational processes (e.g. in product and service development and customer services) and to updating the related practices and knowledge. Originality/value - This study provides new insight into the challenges related to research models and frameworks commonly used for observing value creation, thus highlighting the need for further studies and updates.",
keywords = "social media, business model, value creation, value co-creation",
author = "Sanna Ketonen-Oksi and Jussila, {Jari J.} and Hannu K{\"a}rkk{\"a}inen",
year = "2016",
doi = "10.1108/IMDS-05-2015-0199",
language = "English",
volume = "116",
pages = "1820--1838",
journal = "Industrial Management and Data Systems",
issn = "0263-5577",
publisher = "Emerald",
number = "8",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Social media -based value creation and business models

AU - Ketonen-Oksi, Sanna

AU - Jussila, Jari J.

AU - Kärkkäinen, Hannu

PY - 2016

Y1 - 2016

N2 - Purpose - The purpose of this paper is to create an organized picture of the current understanding of social media-based value creation and business models. Design/methodology/approach - Following the process model presented by Fink (2005), a systematic literature review of academic journal articles published between 2005 and 2014 was conducted. The research was grounded on the theoretical foundations of service-dominant logic. Findings - This study offers detailed descriptions and analyses of the major social media mechanisms affecting how value is created in social media-based value networks and the kinds of impact social media can have on present and future business models. Research limitations/implications - The study is limited to academic research literature on business organizations, excluding all studies related to public and non-profit organizations. Practical implications - Attention is given to developing an in-depth understanding of the functions and concrete value creation mechanisms of social media-based co-creation within the different organizational processes (e.g. in product and service development and customer services) and to updating the related practices and knowledge. Originality/value - This study provides new insight into the challenges related to research models and frameworks commonly used for observing value creation, thus highlighting the need for further studies and updates.

AB - Purpose - The purpose of this paper is to create an organized picture of the current understanding of social media-based value creation and business models. Design/methodology/approach - Following the process model presented by Fink (2005), a systematic literature review of academic journal articles published between 2005 and 2014 was conducted. The research was grounded on the theoretical foundations of service-dominant logic. Findings - This study offers detailed descriptions and analyses of the major social media mechanisms affecting how value is created in social media-based value networks and the kinds of impact social media can have on present and future business models. Research limitations/implications - The study is limited to academic research literature on business organizations, excluding all studies related to public and non-profit organizations. Practical implications - Attention is given to developing an in-depth understanding of the functions and concrete value creation mechanisms of social media-based co-creation within the different organizational processes (e.g. in product and service development and customer services) and to updating the related practices and knowledge. Originality/value - This study provides new insight into the challenges related to research models and frameworks commonly used for observing value creation, thus highlighting the need for further studies and updates.

KW - social media

KW - business model

KW - value creation

KW - value co-creation

U2 - 10.1108/IMDS-05-2015-0199

DO - 10.1108/IMDS-05-2015-0199

M3 - Review Article

VL - 116

SP - 1820

EP - 1838

JO - Industrial Management and Data Systems

JF - Industrial Management and Data Systems

SN - 0263-5577

IS - 8

ER -