Research output: Contribution to journal › Article › Scientific › peer-review
|Number of pages||10|
|Publication status||Published - 2014|
|Publication type||A1 Journal article-refereed|
Knowledge management represents a key issue for both information systems' academics and practitioners, including those who have become disillusioned by actual results that fail to deliver on exaggerated promises and idealistic visions. Social software, a tremendous global success story, has prompted similarly high expectations regarding the ways in which organizations can improve their knowledge handling. But can these expectations be met, whether in academic research or the real world? The article seeks to identify current research trends and gaps, with a focus on social knowledge environments. The proposed research agenda features four focal challenges: semi-permeable organizations, social software in professional work settings, crowd knowledge, and cross-border knowledge management. Three solutions emerge as likely methods to address these challenges: design-oriented solutions, analytical solutions, and interdisciplinary dialogue.
ASJC Scopus subject areas
- Distributed team, Global team, Information system, Knowledge management, Organization, Social networking, Social software, Tools