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Research output: Contribution to journalArticleScientificpeer-review

Details

Original languageGerman
Pages (from-to)91-100
Number of pages10
JournalWIRTSCHAFTSINFORMATIK
Volume56
Issue number2
DOIs
Publication statusPublished - 2014
Publication typeA1 Journal article-refereed

Abstract

Knowledge management represents a key issue for both information systems' academics and practitioners, including those who have become disillusioned by actual results that fail to deliver on exaggerated promises and idealistic visions. Social software, a tremendous global success story, has prompted similarly high expectations regarding the ways in which organizations can improve their knowledge handling. But can these expectations be met, whether in academic research or the real world? The article seeks to identify current research trends and gaps, with a focus on social knowledge environments. The proposed research agenda features four focal challenges: semi-permeable organizations, social software in professional work settings, crowd knowledge, and cross-border knowledge management. Three solutions emerge as likely methods to address these challenges: design-oriented solutions, analytical solutions, and interdisciplinary dialogue.

ASJC Scopus subject areas

Keywords

  • Distributed team, Global team, Information system, Knowledge management, Organization, Social networking, Social software, Tools