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Standardizing the service delivery system for repetitive industrial services

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Standard

Standardizing the service delivery system for repetitive industrial services. / Poikonen, Elina; Martinsuo, Miia; Nenonen, Sanna .

RESER 2015: 25th Annual RESER Conference. RESER European Association for Research on Services, 2015.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientific

Harvard

Poikonen, E, Martinsuo, M & Nenonen, S 2015, Standardizing the service delivery system for repetitive industrial services. in RESER 2015: 25th Annual RESER Conference. RESER European Association for Research on Services, European Association for Research on Services Conference, 1/01/00.

APA

Poikonen, E., Martinsuo, M., & Nenonen, S. (2015). Standardizing the service delivery system for repetitive industrial services. In RESER 2015: 25th Annual RESER Conference RESER European Association for Research on Services.

Vancouver

Poikonen E, Martinsuo M, Nenonen S. Standardizing the service delivery system for repetitive industrial services. In RESER 2015: 25th Annual RESER Conference. RESER European Association for Research on Services. 2015

Author

Poikonen, Elina ; Martinsuo, Miia ; Nenonen, Sanna . / Standardizing the service delivery system for repetitive industrial services. RESER 2015: 25th Annual RESER Conference. RESER European Association for Research on Services, 2015.

Bibtex - Download

@inproceedings{5c82ad6e0201423296fe0b429bc24e32,
title = "Standardizing the service delivery system for repetitive industrial services",
abstract = "Manufacturers need to develop efficient service deliveries that can be used for multiple customers with different equipment. The service delivery system can support service repetitiveness through standardization. The objective is to increase understanding on features and requirements of standardization in the service delivery system and identify means for effi-cient service delivery in triadic settings. The qualitative multiple-case study with three manufacturing firms reveals different relevant factors for stand-ardization for reactive and proactive services and highlights certain prac-tices in triadic customer participation. Equipment and remote technologies both challenge and enable standardization and require new competences.",
keywords = "service delivery, industrial services",
author = "Elina Poikonen and Miia Martinsuo and Sanna Nenonen",
note = "AUX=tta,{"}Poikonen, Elina{"}",
year = "2015",
month = "9",
language = "English",
booktitle = "RESER 2015",
publisher = "RESER European Association for Research on Services",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Standardizing the service delivery system for repetitive industrial services

AU - Poikonen, Elina

AU - Martinsuo, Miia

AU - Nenonen, Sanna

N1 - AUX=tta,"Poikonen, Elina"

PY - 2015/9

Y1 - 2015/9

N2 - Manufacturers need to develop efficient service deliveries that can be used for multiple customers with different equipment. The service delivery system can support service repetitiveness through standardization. The objective is to increase understanding on features and requirements of standardization in the service delivery system and identify means for effi-cient service delivery in triadic settings. The qualitative multiple-case study with three manufacturing firms reveals different relevant factors for stand-ardization for reactive and proactive services and highlights certain prac-tices in triadic customer participation. Equipment and remote technologies both challenge and enable standardization and require new competences.

AB - Manufacturers need to develop efficient service deliveries that can be used for multiple customers with different equipment. The service delivery system can support service repetitiveness through standardization. The objective is to increase understanding on features and requirements of standardization in the service delivery system and identify means for effi-cient service delivery in triadic settings. The qualitative multiple-case study with three manufacturing firms reveals different relevant factors for stand-ardization for reactive and proactive services and highlights certain prac-tices in triadic customer participation. Equipment and remote technologies both challenge and enable standardization and require new competences.

KW - service delivery

KW - industrial services

UR - http://www.reser.net/conference/past-conferences/2015-copenhagen-denmark

M3 - Conference contribution

BT - RESER 2015

PB - RESER European Association for Research on Services

ER -