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Technostress and social networking services: Explaining users' concentration, sleep, identity, and social relation problems

Research output: Contribution to journalArticleScientificpeer-review


Original languageEnglish
Pages (from-to)408-435
Number of pages28
JournalInformation Systems Journal
Issue number2
Early online date7 Aug 2018
Publication statusPublished - Mar 2019
Publication typeA1 Journal article-refereed


It is common for users of social networking sites and services (SNS) to suffer from technostress and the various associated strains that hinder their well-being. Despite prior SNS stress studies having provided valuable knowledge regarding SNS stressors and their use consequences, they have not examined the various strains related to well-being that those stressors can create nor the underlying SNS characteristics. To address this gap in the research, we used a qualitative approach involving narrative interviews. As a contribution, our findings reveal four types of strains related to well-being (concentration problems, sleep problems, identity problems, and social relation problems) as well as two different patterns with distinct sets of SNS stressors and SNS characteristics that generate those strains. As practical implications, the findings of this study can help technostressed users to identify their strains, understand their underlying SNS characteristics and SNS stressors, and increase the possibility that they will be able to avoid the strains in the future.

Publication forum classification

Field of science, Statistics Finland