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The use of performance measurement information in the work of middle managers

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The use of performance measurement information in the work of middle managers. / Jääskeläinen, Aki; Luukkanen, Niklas.

In: International Journal of Productivity and Performance Management, Vol. 66, No. 4, 2017, p. 479-499.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

Jääskeläinen, A & Luukkanen, N 2017, 'The use of performance measurement information in the work of middle managers', International Journal of Productivity and Performance Management, vol. 66, no. 4, pp. 479-499. https://doi.org/10.1108/IJPPM-02-2016-0043

APA

Jääskeläinen, A., & Luukkanen, N. (2017). The use of performance measurement information in the work of middle managers. International Journal of Productivity and Performance Management, 66(4), 479-499. https://doi.org/10.1108/IJPPM-02-2016-0043

Vancouver

Jääskeläinen A, Luukkanen N. The use of performance measurement information in the work of middle managers. International Journal of Productivity and Performance Management. 2017;66(4):479-499. https://doi.org/10.1108/IJPPM-02-2016-0043

Author

Jääskeläinen, Aki ; Luukkanen, Niklas. / The use of performance measurement information in the work of middle managers. In: International Journal of Productivity and Performance Management. 2017 ; Vol. 66, No. 4. pp. 479-499.

Bibtex - Download

@article{647614aead6641c7b82f4036c750dd51,
title = "The use of performance measurement information in the work of middle managers",
abstract = "The purpose of this paper is to investigate how middle managers utilize performance measurement information in their work. More specifically, the study gives understanding on the impact of performance measurement, policies and procedures (formal controls), and individual intuition and experiential knowledge (informal controls) on strategy implementation and decision making. The study also identifies hindrances to the use of measurement information.The study is carried out as a semi-structured interview study in Finnish companies representing five industries and 29 interviewees. Empirical data were analyzed deductively according to the research framework combining informal and formal management controls with two managerial processes.This study contributes to the earlier literature by highlighting the usage of performance measurement information as opposed to developing new measures. In addition, the novelty value of the paper relates to the focus in the work of middle managers which has gained less attention in the previous research.",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Niklas Luukkanen",
year = "2017",
doi = "10.1108/IJPPM-02-2016-0043",
language = "English",
volume = "66",
pages = "479--499",
journal = "International Journal of Productivity and Performance Management",
issn = "1741-0401",
publisher = "Emerald",
number = "4",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - The use of performance measurement information in the work of middle managers

AU - Jääskeläinen, Aki

AU - Luukkanen, Niklas

PY - 2017

Y1 - 2017

N2 - The purpose of this paper is to investigate how middle managers utilize performance measurement information in their work. More specifically, the study gives understanding on the impact of performance measurement, policies and procedures (formal controls), and individual intuition and experiential knowledge (informal controls) on strategy implementation and decision making. The study also identifies hindrances to the use of measurement information.The study is carried out as a semi-structured interview study in Finnish companies representing five industries and 29 interviewees. Empirical data were analyzed deductively according to the research framework combining informal and formal management controls with two managerial processes.This study contributes to the earlier literature by highlighting the usage of performance measurement information as opposed to developing new measures. In addition, the novelty value of the paper relates to the focus in the work of middle managers which has gained less attention in the previous research.

AB - The purpose of this paper is to investigate how middle managers utilize performance measurement information in their work. More specifically, the study gives understanding on the impact of performance measurement, policies and procedures (formal controls), and individual intuition and experiential knowledge (informal controls) on strategy implementation and decision making. The study also identifies hindrances to the use of measurement information.The study is carried out as a semi-structured interview study in Finnish companies representing five industries and 29 interviewees. Empirical data were analyzed deductively according to the research framework combining informal and formal management controls with two managerial processes.This study contributes to the earlier literature by highlighting the usage of performance measurement information as opposed to developing new measures. In addition, the novelty value of the paper relates to the focus in the work of middle managers which has gained less attention in the previous research.

U2 - 10.1108/IJPPM-02-2016-0043

DO - 10.1108/IJPPM-02-2016-0043

M3 - Article

VL - 66

SP - 479

EP - 499

JO - International Journal of Productivity and Performance Management

JF - International Journal of Productivity and Performance Management

SN - 1741-0401

IS - 4

ER -