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Tighter contracts or more trust? Outsourcing in Finnish water utilities

Research output: Contribution to journalArticleScientificpeer-review

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Tighter contracts or more trust? Outsourcing in Finnish water utilities. / Heino, Ossi; Katko, Tapio S.; Pietilä, Pekka E.

In: Public Works Management and Policy, Vol. 20, No. 4, 2015, p. 360-378.

Research output: Contribution to journalArticleScientificpeer-review

Harvard

Heino, O, Katko, TS & Pietilä, PE 2015, 'Tighter contracts or more trust? Outsourcing in Finnish water utilities', Public Works Management and Policy, vol. 20, no. 4, pp. 360-378. https://doi.org/10.1177/1087724X14538237

APA

Heino, O., Katko, T. S., & Pietilä, P. E. (2015). Tighter contracts or more trust? Outsourcing in Finnish water utilities. Public Works Management and Policy, 20(4), 360-378. https://doi.org/10.1177/1087724X14538237

Vancouver

Heino O, Katko TS, Pietilä PE. Tighter contracts or more trust? Outsourcing in Finnish water utilities. Public Works Management and Policy. 2015;20(4):360-378. https://doi.org/10.1177/1087724X14538237

Author

Heino, Ossi ; Katko, Tapio S. ; Pietilä, Pekka E. / Tighter contracts or more trust? Outsourcing in Finnish water utilities. In: Public Works Management and Policy. 2015 ; Vol. 20, No. 4. pp. 360-378.

Bibtex - Download

@article{a458244eddfb4975b4d494e315095fea,
title = "Tighter contracts or more trust? Outsourcing in Finnish water utilities",
abstract = "This article discusses the outsourcing of water utility operations and the prerequisites for successful partnerships between water utilities and external service providers. A questionnaire survey in Finland indicated that the outsourcing of various water utility operations will increase in the future. This trend includes great opportunities to utilize the best features of external service providers and efficiently develop the water services sector. However, the outsourcing also includes risks because there is a lack of trust between water utilities and private companies. Therefore, “hard,” rigid contracts are preferred to reduce the uncertainty in outsourcing such undertakings. In uncertain conditions, this approach may not be an effective and fruitful development path in the long term. If relationships are more trust based, uncertainty can actually strengthen these relationships. Thus, more attention should be paid to building trust instead of intensively attempting to reduce uncertainty.",
author = "Ossi Heino and Katko, {Tapio S.} and Pietil{\"a}, {Pekka E.}",
note = "Contribution: organisation=keb,FACT1=1<br/>Portfolio EDEND: 2014-12-12<br/>Publisher name: Sage Publications, Inc.",
year = "2015",
doi = "10.1177/1087724X14538237",
language = "English",
volume = "20",
pages = "360--378",
journal = "Public Works Management & Policy",
issn = "1087-724X",
publisher = "SAGE Publications",
number = "4",

}

RIS (suitable for import to EndNote) - Download

TY - JOUR

T1 - Tighter contracts or more trust? Outsourcing in Finnish water utilities

AU - Heino, Ossi

AU - Katko, Tapio S.

AU - Pietilä, Pekka E.

N1 - Contribution: organisation=keb,FACT1=1<br/>Portfolio EDEND: 2014-12-12<br/>Publisher name: Sage Publications, Inc.

PY - 2015

Y1 - 2015

N2 - This article discusses the outsourcing of water utility operations and the prerequisites for successful partnerships between water utilities and external service providers. A questionnaire survey in Finland indicated that the outsourcing of various water utility operations will increase in the future. This trend includes great opportunities to utilize the best features of external service providers and efficiently develop the water services sector. However, the outsourcing also includes risks because there is a lack of trust between water utilities and private companies. Therefore, “hard,” rigid contracts are preferred to reduce the uncertainty in outsourcing such undertakings. In uncertain conditions, this approach may not be an effective and fruitful development path in the long term. If relationships are more trust based, uncertainty can actually strengthen these relationships. Thus, more attention should be paid to building trust instead of intensively attempting to reduce uncertainty.

AB - This article discusses the outsourcing of water utility operations and the prerequisites for successful partnerships between water utilities and external service providers. A questionnaire survey in Finland indicated that the outsourcing of various water utility operations will increase in the future. This trend includes great opportunities to utilize the best features of external service providers and efficiently develop the water services sector. However, the outsourcing also includes risks because there is a lack of trust between water utilities and private companies. Therefore, “hard,” rigid contracts are preferred to reduce the uncertainty in outsourcing such undertakings. In uncertain conditions, this approach may not be an effective and fruitful development path in the long term. If relationships are more trust based, uncertainty can actually strengthen these relationships. Thus, more attention should be paid to building trust instead of intensively attempting to reduce uncertainty.

U2 - 10.1177/1087724X14538237

DO - 10.1177/1087724X14538237

M3 - Article

VL - 20

SP - 360

EP - 378

JO - Public Works Management & Policy

JF - Public Works Management & Policy

SN - 1087-724X

IS - 4

ER -