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Value assessment of e-government service from municipality perspective

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Original languageEnglish
Title of host publicationProceedings of the 50th Hawaii International Conference on System Sciences
Subtitle of host publicationHICSS-50: January 4-7, 2017, Hilton Waikoloa Village
Number of pages9
ISBN (Electronic)978-0-9981331-0-2
Publication statusPublished - 5 Jan 2017
Publication typeA4 Article in a conference publication
EventAnnual Hawaii International Conference on System Sciences -
Duration: 1 Jan 1900 → …


ConferenceAnnual Hawaii International Conference on System Sciences
Period1/01/00 → …


Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.

Publication forum classification

Field of science, Statistics Finland

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