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Value assessment of e-government service from municipality perspective

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Value assessment of e-government service from municipality perspective. / Jussila, Jari; Sillanpää, Virpi; Lehtonen, Timo; Helander, Nina.

Proceedings of the 50th Hawaii International Conference on System Sciences: HICSS-50: January 4-7, 2017, Hilton Waikoloa Village. 2017. p. 2569-2578.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Jussila, J, Sillanpää, V, Lehtonen, T & Helander, N 2017, Value assessment of e-government service from municipality perspective. in Proceedings of the 50th Hawaii International Conference on System Sciences: HICSS-50: January 4-7, 2017, Hilton Waikoloa Village. pp. 2569-2578, Annual Hawaii International Conference on System Sciences, 1/01/00.

APA

Jussila, J., Sillanpää, V., Lehtonen, T., & Helander, N. (2017). Value assessment of e-government service from municipality perspective. In Proceedings of the 50th Hawaii International Conference on System Sciences: HICSS-50: January 4-7, 2017, Hilton Waikoloa Village (pp. 2569-2578)

Vancouver

Jussila J, Sillanpää V, Lehtonen T, Helander N. Value assessment of e-government service from municipality perspective. In Proceedings of the 50th Hawaii International Conference on System Sciences: HICSS-50: January 4-7, 2017, Hilton Waikoloa Village. 2017. p. 2569-2578

Author

Jussila, Jari ; Sillanpää, Virpi ; Lehtonen, Timo ; Helander, Nina. / Value assessment of e-government service from municipality perspective. Proceedings of the 50th Hawaii International Conference on System Sciences: HICSS-50: January 4-7, 2017, Hilton Waikoloa Village. 2017. pp. 2569-2578

Bibtex - Download

@inproceedings{3995aa1b38a342a7b8710ff66167b573,
title = "Value assessment of e-government service from municipality perspective",
abstract = "Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.",
author = "Jari Jussila and Virpi Sillanp{\"a}{\"a} and Timo Lehtonen and Nina Helander",
year = "2017",
month = "1",
day = "5",
language = "English",
pages = "2569--2578",
booktitle = "Proceedings of the 50th Hawaii International Conference on System Sciences",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - Value assessment of e-government service from municipality perspective

AU - Jussila, Jari

AU - Sillanpää, Virpi

AU - Lehtonen, Timo

AU - Helander, Nina

PY - 2017/1/5

Y1 - 2017/1/5

N2 - Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.

AB - Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.

UR - http://www.hicss.org/

M3 - Conference contribution

SP - 2569

EP - 2578

BT - Proceedings of the 50th Hawaii International Conference on System Sciences

ER -