Tampere University of Technology

TUTCRIS Research Portal

Viewpoint - Paradigm Shift of Water Services in Finland: From Production Mentality to Service Mindset

Research output: Contribution to journalArticleScientificpeer-review


Original languageEnglish
Pages (from-to)433-446
Number of pages14
JournalWater Alternatives
Issue number3
Publication statusPublished - Oct 2015
Publication typeA1 Journal article-refereed


In this article, the current management paradigm of water services in Finland is conceptualised. For this purpose, the managers of water utility in ten Finnish municipalities were interviewed. Consequently, the ways in which water services are perceived and managed are also described in this article. In addition, it is argued that the current paradigm produces systemic behaviour that can be considered to give rise to unsustainable ways of developing water services. Based on the problems of the current paradigm, an alternative paradigm is drafted that rethinks the value-creation logic. This alternative paradigm implies that one should be aware of the interactions between systems in which water services play a crucial role, and act accordingly.


  • Water services, Paradigm, Paradigm shift

Publication forum classification

Field of science, Statistics Finland

Downloads statistics

No data available