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“Wow-factors” for boosting business

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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“Wow-factors” for boosting business. / Reunanen, Tero; Penttinen, Marcus; Borgmeier, Arndt.

Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society: July 27-31, 2016. Walt Disney World®, Florida, USA. Vol. 498 Springer Verlag, 2016. p. 589-600 (Advances in Intelligent Systems and Computing).

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Harvard

Reunanen, T, Penttinen, M & Borgmeier, A 2016, “Wow-factors” for boosting business. in Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society: July 27-31, 2016. Walt Disney World®, Florida, USA. vol. 498, Advances in Intelligent Systems and Computing, Springer Verlag, pp. 589-600, International Conference on Applied Human Factors and Ergonomics, 1/01/00. https://doi.org/10.1007/978-3-319-42070-7_55

APA

Reunanen, T., Penttinen, M., & Borgmeier, A. (2016). “Wow-factors” for boosting business. In Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society: July 27-31, 2016. Walt Disney World®, Florida, USA (Vol. 498, pp. 589-600). (Advances in Intelligent Systems and Computing). Springer Verlag. https://doi.org/10.1007/978-3-319-42070-7_55

Vancouver

Reunanen T, Penttinen M, Borgmeier A. “Wow-factors” for boosting business. In Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society: July 27-31, 2016. Walt Disney World®, Florida, USA. Vol. 498. Springer Verlag. 2016. p. 589-600. (Advances in Intelligent Systems and Computing). https://doi.org/10.1007/978-3-319-42070-7_55

Author

Reunanen, Tero ; Penttinen, Marcus ; Borgmeier, Arndt. / “Wow-factors” for boosting business. Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society: July 27-31, 2016. Walt Disney World®, Florida, USA. Vol. 498 Springer Verlag, 2016. pp. 589-600 (Advances in Intelligent Systems and Computing).

Bibtex - Download

@inproceedings{ac8c0c0474934c3dae0d742c92055090,
title = "“Wow-factors” for boosting business",
abstract = "WOW, that’s great, what that company is doing. This comment is human factor in business context in its purest form. Wow-factor is something that won’t only separate the company from others, but separates it superiorly. Wow-factor is the factor that already exists in companies’ business and affects to people in many cases. It just needs to be found consciously, to be defined clearly and utilized better in order to enhance business and profits. In this article, we show different points of view about the Wow-factor in business context. Paper presents the ontology of the wow factor by utilizing literature review. Paper also presents a model for Wow-factor analyses in business. Article presents the idea of a new kind of factor for the corporate business development and brings up the overall concept of the Wow-factor in business models. Future research needs and actions are handled at the end of the article.",
keywords = "Business development, Human factor, Moment of truth (MOT), Point of interaction (POI), Service engineering, Service science, Wow-Effect, Wow-Factor",
author = "Tero Reunanen and Marcus Penttinen and Arndt Borgmeier",
note = "JUFOID=79020",
year = "2016",
doi = "10.1007/978-3-319-42070-7_55",
language = "English",
isbn = "978-3-319-42069-1",
volume = "498",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer Verlag",
pages = "589--600",
booktitle = "Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society",
address = "Germany",

}

RIS (suitable for import to EndNote) - Download

TY - GEN

T1 - “Wow-factors” for boosting business

AU - Reunanen, Tero

AU - Penttinen, Marcus

AU - Borgmeier, Arndt

N1 - JUFOID=79020

PY - 2016

Y1 - 2016

N2 - WOW, that’s great, what that company is doing. This comment is human factor in business context in its purest form. Wow-factor is something that won’t only separate the company from others, but separates it superiorly. Wow-factor is the factor that already exists in companies’ business and affects to people in many cases. It just needs to be found consciously, to be defined clearly and utilized better in order to enhance business and profits. In this article, we show different points of view about the Wow-factor in business context. Paper presents the ontology of the wow factor by utilizing literature review. Paper also presents a model for Wow-factor analyses in business. Article presents the idea of a new kind of factor for the corporate business development and brings up the overall concept of the Wow-factor in business models. Future research needs and actions are handled at the end of the article.

AB - WOW, that’s great, what that company is doing. This comment is human factor in business context in its purest form. Wow-factor is something that won’t only separate the company from others, but separates it superiorly. Wow-factor is the factor that already exists in companies’ business and affects to people in many cases. It just needs to be found consciously, to be defined clearly and utilized better in order to enhance business and profits. In this article, we show different points of view about the Wow-factor in business context. Paper presents the ontology of the wow factor by utilizing literature review. Paper also presents a model for Wow-factor analyses in business. Article presents the idea of a new kind of factor for the corporate business development and brings up the overall concept of the Wow-factor in business models. Future research needs and actions are handled at the end of the article.

KW - Business development

KW - Human factor

KW - Moment of truth (MOT)

KW - Point of interaction (POI)

KW - Service engineering

KW - Service science

KW - Wow-Effect

KW - Wow-Factor

UR - https://www.emedevents.com/conferenceview/united-states-of-america/florida/orlando/medical-conferences-2016/7th-international-conference-on-applied-human-factors-and-ergonomics-ahfe-and-affiliated-conferences-42594

U2 - 10.1007/978-3-319-42070-7_55

DO - 10.1007/978-3-319-42070-7_55

M3 - Conference contribution

SN - 978-3-319-42069-1

VL - 498

T3 - Advances in Intelligent Systems and Computing

SP - 589

EP - 600

BT - Advances in human factors, business management, training and education - proceedings of the ahfe 2016 international conference on human factors, business management and society

PB - Springer Verlag

ER -