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A contingency approach to performance measurement in service operations

Tutkimustuotosvertaisarvioitu

Standard

A contingency approach to performance measurement in service operations. / Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti; Palvalin, Miikka; Sillanpää, Virpi; Pekkola, Sanna; Ukko, Juhani.

julkaisussa: Measuring Business Excellence, Vuosikerta 16, Nro 1, 2012, s. 43-52.

Tutkimustuotosvertaisarvioitu

Harvard

Jääskeläinen, A, Laihonen, H, Lönnqvist, A, Palvalin, M, Sillanpää, V, Pekkola, S & Ukko, J 2012, 'A contingency approach to performance measurement in service operations', Measuring Business Excellence, Vuosikerta. 16, Nro 1, Sivut 43-52. https://doi.org/10.1108/13683041211204662

APA

Jääskeläinen, A., Laihonen, H., Lönnqvist, A., Palvalin, M., Sillanpää, V., Pekkola, S., & Ukko, J. (2012). A contingency approach to performance measurement in service operations. Measuring Business Excellence, 16(1), 43-52. https://doi.org/10.1108/13683041211204662

Vancouver

Author

Jääskeläinen, Aki ; Laihonen, Harri ; Lönnqvist, Antti ; Palvalin, Miikka ; Sillanpää, Virpi ; Pekkola, Sanna ; Ukko, Juhani. / A contingency approach to performance measurement in service operations. Julkaisussa: Measuring Business Excellence. 2012 ; Vuosikerta 16, Nro 1. Sivut 43-52.

Bibtex - Lataa

@article{c782be09d609437e8a5e187f58a13f07,
title = "A contingency approach to performance measurement in service operations",
author = "Aki J{\"a}{\"a}skel{\"a}inen and Harri Laihonen and Antti L{\"o}nnqvist and Miikka Palvalin and Virpi Sillanp{\"a}{\"a} and Sanna Pekkola and Juhani Ukko",
note = "Poistettu tupla r=628. ei ut-numeroa 15.8.2013<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Publisher name: Emerald",
year = "2012",
doi = "10.1108/13683041211204662",
language = "English",
volume = "16",
pages = "43--52",
journal = "Measuring Business Excellence",
issn = "1368-3047",
publisher = "Emerald",
number = "1",

}

RIS (suitable for import to EndNote) - Lataa

TY - JOUR

T1 - A contingency approach to performance measurement in service operations

AU - Jääskeläinen, Aki

AU - Laihonen, Harri

AU - Lönnqvist, Antti

AU - Palvalin, Miikka

AU - Sillanpää, Virpi

AU - Pekkola, Sanna

AU - Ukko, Juhani

N1 - Poistettu tupla r=628. ei ut-numeroa 15.8.2013<br/>Contribution: organisation=tta,FACT1=0.5<br/>Contribution: organisation=tlo,FACT2=0.5<br/>Publisher name: Emerald

PY - 2012

Y1 - 2012

U2 - 10.1108/13683041211204662

DO - 10.1108/13683041211204662

M3 - Article

VL - 16

SP - 43

EP - 52

JO - Measuring Business Excellence

JF - Measuring Business Excellence

SN - 1368-3047

IS - 1

ER -