Changes in roles, responsibilities and ownership in organizing master data management
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|Julkaisu||International Journal of Information Management|
|DOI - pysyväislinkit|
|Tila||Julkaistu - elokuuta 2019|
Master data management (MDM) is a data management practice, which attempts to increase data quality and data use across business processes throughout the organization. This paper observes how data ownership, responsibilities, and roles change during MDM development. The metaphor of imbrication was used as a theoretical lens to identify the factors that influenced the change, and to analyze the change as a result of the intertwined social and material factors. We derive ethnographical data from two MDM projects in a municipality over a time period of 32 months, and describe how data ownership and data governance roles and responsibilities were perceived, and how they evolved during the development. As a result, MDM data ownership is emphasized, and has distinct features in relation to roles and responsibilities. Ownership had on impact on how the development proceeded, and how the roles and responsibilities evolved.