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TUTCRIS

CivicBots: Chatbots for Supporting Youth in Societal Participation

Tutkimustuotosvertaisarvioitu

Yksityiskohdat

AlkuperäiskieliEnglanti
OtsikkoChatbot Research and Design
AlaotsikkoThird International Workshop, CONVERSATIONS 2019
KustantajaSpringer, Cham
Sivut143-157
Sivumäärä15
ISBN (elektroninen)978-3-030-39540-7
ISBN (painettu)978-3-030-39539-1
DOI - pysyväislinkit
TilaJulkaistu - tammikuuta 2020
OKM-julkaisutyyppiA4 Artikkeli konferenssijulkaisussa
TapahtumaCONVERSATIONS: International Workshop on Chatbot Research and Design -
Kesto: 1 tammikuuta 1900 → …

Julkaisusarja

NimiLecture notes in computer science
Vuosikerta11970
ISSN (painettu)0302-9743
ISSN (elektroninen)1611-3349

Conference

ConferenceCONVERSATIONS
Ajanjakso1/01/00 → …

Tiivistelmä

Supporting young people to participate in societal development is an important factor in achieving sustainable future. Digital solutions can be designed to help youth participate in civic activities, such as city planning and legislation. To this end, we are using human-centered approach to study how digital tools can help youth discuss their ideas on various societal issues. Chatbots are conversational agents that have potential to trigger and support thought processes, as well as online activities. In this context, we are exploring how chatbots – which we call CivicBots – can be used to support youth (16–27 years) in societal participation. We created three scenarios for CivicBots and evaluated them with the youth in an online survey (N = 54). Positive perceptions of the youth concerning CivicBots suggest that CivicBots can advance equality and they may be able to reach youth better than a real person. On the negative side, CivicBots may cause unpleasant interactions by their over-proactive behaviour, and trustworthiness is affected by fears that the bot does not respect user’s privacy, or that it provides biased or limited information about societally important issues.

Julkaisufoorumi-taso